They are the worst type of people you can ever come across. I hate calling them to report any repairs that need to be done because they talk to you like you're an idiot. It's like they're doing you the favour even though you're paying them. Most times I end up getting in an argument with them over repairs that haven't been done. Salter Rex's principle is to get paid doing f-all! Please discourage anyone from being involved with Salter Rex in anyway. I'm am now looking to move to find a respectable company that treat their tenants in a professional and ethical manner.