0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 29,2013
Aug 29,2013
0
people found
this helpful
this helpful
The services has been poor from the start, before moving in I pointed out one of the windows did not work properly and it would need fixing before I move in, I moved in and it still wasn't fixed, I rang and e-mailed them and it was never fixed.
The second thing they did wrong was when i moved in I had to pay for the electricity meter to get back in to credit on the agreement I would be reimbursed, the reimbursement never happened. In fact the next thing I heard from them was that I owed them money as they hadn't correctly worked out what I should pay before moving in as there was a few days I was in before the rent went out. When I responded a pointed out the fact they hadn't sorted out my reimbursement I never got a response.
I pointed out the heating didn't work and I wanted to put up some thick curtains instead which would require a curtain pole to be put up, again I got no response.
When it came to towards the end of my tenancy I e-mailed them to inform them I was moving out and wanted to know when they wanted me out and if I were moving out on the day I moved in and not from where the rent had started what would I owe in rent. I heard nothing again. I followed this up again and heard nothing. I called them only to be told the lady who was the property manager no longer worked there, I received no notification to let me know and nothing bounced back in e-mails to say she had left or that it had been passed on to someone else in her absence.
I then sent a e-mail to the right property manager and never received a response again, I had to keep calling them in order to find out what was going on. I spoke to several members of staff who couldn't help and one advised they would get her to give me a call. I never got a call, no surprise there! However a lady at their office advised me to cancel my standing order as there would be a reduction in rent if I moved out and because they were changing bank accounts it would make things easier.
It took nearly a month to confirm when I could move out and what my reduction in rent would be for moving out early which i only found out after receiving a text message asking why I hadn't paid my rent and to contact them urgently. I rang them up and explained it and at that point I was informed what I would owe.
They then went on to inform me via e-mail with less than 24 hour notice that they were wanting to come round and look at the property with potential tenants, the e-mails came each time after 5pm to my work e-mail, even if these were sent to my personal e-mail their offices were shut at 5pm. I sent an e-mail pointing out I wasn't happy with this as I was in the middle of packing and cleaning and the flat would look like a tip, low and behold i never got a response. I even told their representative who turned up at my door at 11am on a Saturday about this and that it was better to text or call me if they are going to give me so little notice. They then sent me another e-mail giving me less than 24 hours notice for a viewing.
Now on to the moving out- When i moved out i was told by the lady it would be around £30 is would need to pay after inspection as it would require a light clean as I forgot to clean behind the bed (who seriously checks there) and to clean the fridge which is fair enough. The lady said sign the form if you're happy and then it won't take long to get your deposit back from DPS. A week later I put in my claim back with DPS as I thought this would give them time to do the cleaning and raise and invoice and do all their other bits. A week later the DPS site showed no changes so I called them realising that e-mails never get a response. The lady told me it was a light clean and that they were waiting on the invoice and report, two weeks after that I finally heard back and they then told me it was £45 to clean and that there was VAT of top which took it to £54 and the invoice said deep clean. I wrote back to the e-mail and said how I thought there was a mistake as I was told it was a light clean. They admitted there was a mistake but only on the word deep clean and that this should read light clean and the balance still stood. I explained via e-mail that this was not what I was told and asked could they double check for me. The response I received was as follows:
Yes it is right what I sent you.
Thanks
I am now at my tether with them and sick to death of dealing with them. They have no sense of customer service; they obviously cannot manage a property or their finances correctly. I would urge tenants to stay clear of them and I would urge landlords to pick another agent to work on your behalf, the last thing either a tenant or landlord wants is these guy inept attitude and poor standard of service.
The second thing they did wrong was when i moved in I had to pay for the electricity meter to get back in to credit on the agreement I would be reimbursed, the reimbursement never happened. In fact the next thing I heard from them was that I owed them money as they hadn't correctly worked out what I should pay before moving in as there was a few days I was in before the rent went out. When I responded a pointed out the fact they hadn't sorted out my reimbursement I never got a response.
I pointed out the heating didn't work and I wanted to put up some thick curtains instead which would require a curtain pole to be put up, again I got no response.
When it came to towards the end of my tenancy I e-mailed them to inform them I was moving out and wanted to know when they wanted me out and if I were moving out on the day I moved in and not from where the rent had started what would I owe in rent. I heard nothing again. I followed this up again and heard nothing. I called them only to be told the lady who was the property manager no longer worked there, I received no notification to let me know and nothing bounced back in e-mails to say she had left or that it had been passed on to someone else in her absence.
I then sent a e-mail to the right property manager and never received a response again, I had to keep calling them in order to find out what was going on. I spoke to several members of staff who couldn't help and one advised they would get her to give me a call. I never got a call, no surprise there! However a lady at their office advised me to cancel my standing order as there would be a reduction in rent if I moved out and because they were changing bank accounts it would make things easier.
It took nearly a month to confirm when I could move out and what my reduction in rent would be for moving out early which i only found out after receiving a text message asking why I hadn't paid my rent and to contact them urgently. I rang them up and explained it and at that point I was informed what I would owe.
They then went on to inform me via e-mail with less than 24 hour notice that they were wanting to come round and look at the property with potential tenants, the e-mails came each time after 5pm to my work e-mail, even if these were sent to my personal e-mail their offices were shut at 5pm. I sent an e-mail pointing out I wasn't happy with this as I was in the middle of packing and cleaning and the flat would look like a tip, low and behold i never got a response. I even told their representative who turned up at my door at 11am on a Saturday about this and that it was better to text or call me if they are going to give me so little notice. They then sent me another e-mail giving me less than 24 hours notice for a viewing.
Now on to the moving out- When i moved out i was told by the lady it would be around £30 is would need to pay after inspection as it would require a light clean as I forgot to clean behind the bed (who seriously checks there) and to clean the fridge which is fair enough. The lady said sign the form if you're happy and then it won't take long to get your deposit back from DPS. A week later I put in my claim back with DPS as I thought this would give them time to do the cleaning and raise and invoice and do all their other bits. A week later the DPS site showed no changes so I called them realising that e-mails never get a response. The lady told me it was a light clean and that they were waiting on the invoice and report, two weeks after that I finally heard back and they then told me it was £45 to clean and that there was VAT of top which took it to £54 and the invoice said deep clean. I wrote back to the e-mail and said how I thought there was a mistake as I was told it was a light clean. They admitted there was a mistake but only on the word deep clean and that this should read light clean and the balance still stood. I explained via e-mail that this was not what I was told and asked could they double check for me. The response I received was as follows:
Yes it is right what I sent you.
Thanks
I am now at my tether with them and sick to death of dealing with them. They have no sense of customer service; they obviously cannot manage a property or their finances correctly. I would urge tenants to stay clear of them and I would urge landlords to pick another agent to work on your behalf, the last thing either a tenant or landlord wants is these guy inept attitude and poor standard of service.
What agent could do to change your mind?
Actually responded to e-mails, fixed problems as they were brought up prior to moving in, they made correct caluclations and developed a better customer service style.Attached Filesnbsp;
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Latest Reviews
29th Aug 2013
reviewed by 'Moving'
Opening Hours
Address
Flats in Leeds
28 The Ring Road
Shadwell,Leeds
West Yorkshire
LS17 8NJ
01132 375113
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
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Aug 29,2013
Aug 29,2013
0
people found
this helpful
this helpful
The services has been poor from the start, before moving in I pointed out one of the windows did not work properly and it would need fixing before I move in, I moved in and it still wasn't fixed, I rang and e-mailed them and ...
read full review
read full review
What agent could do to change your mind?
Actually responded to e-mails, fixed problems as they were brought up prior to moving in, they made correct caluclations and developed a better customer service style.Attached Filesnbsp;
Was this helpful?
Yes
Yes
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