Our property purchase, despite looking really straightforward at first sight (no chain, and no need to sell or move from our existing property) got hugely bogged down and delayed by legal tangles, with the Land Registry taking issue even with the most fundamental aspect of all - the property\'s address! Carol went the extra mile (literally) to help us, by going to the property at short notice to inspect the post, ask the neighbours, and confirm the number plate on the door, to help us speed things up. She conducted the offer negotiations smoothly and professionally, and she responded promptly and effectively to our many phone calls and emails. She kept us very much in the loop in her dealings with our solicitor and the vendor\'s solicitor, and tried hard to anticipate problems rather than let them just happen. All in all, Carol helped us to achieve a positive outcome in what had become a lengthy and frustrating process. Her personability and sense of humour were an added bonus!