I had previously contacted the office, had spoken to Debra about the flat and had found that it was under offer. However, I did ask if the circumstances were to change, that I would be very interested. Debra was outstanding and showed me the flat on her day off. Without this level of commitment I would not have been able to see the flat at a convenient time. In my experience it is rare to see such diligence and therefore the level of customer service was very high indeed. Thank you Debra.