By far the worst letting agents we have ever used.
The staff were incompetent and rude.
The property was filthy when we moved in which meant we had to spend our moving day cleaning the entire flat.
They did absolutely no required work on the property for the six months we lived there so we were forced to move out.
Fees were extortionate and they made up minor and nonsensical reasons for keeping some of our deposit. Sadly this was before the compulsory Deposit Protection Scheme, however even if the scheme was running I would imagine they would still be very reluctant to return deposits.
In summary, Kendricks have been thoroughly unfair and dishonest throughout the entire process.
What agent could do to change your mind?
Provide a service to customers. Be fair and honest about inventories and costs. Complete necessary work when required and requested.