Apart from the truly exorbitant renewal fees for rental property, the service from walking into the office was truly shocking. Ignored for half an hour then asked to come back tomorrow (god knows why, it was a phone call!) after traveling half an hour to put a deposit down for the house we wanted is no way to treat your customers.
After finally convincing them to take our money and moving in the level of service provided was ridiculous. Genuine problems like leaks and damp were repeatedly reported and ignored.
Attempts to increase the price to well above market value once we were in and the price of signing the same document every six months was so exorbitant I\'d advise anyone thinking of renting from these people to view the monthly rent as a rough starting guide.
Moving out was inevitable but BEWARE! the documents for liability for any work that needs to be done before returning your deposit is so deliberately confusing that even after taking it the office I was advised to \'give them a call and see what it means\' along with \'yeah we\'ve had a few people querying what it means\'.
So, my advice. Unless they are the only people that are renting out the property you must have.... DO NOT USE THIS AGENCY!