Darwoods Residential Lettings
St. Albans, St Albans, AL1
4.5/5, 97 reviews
93% recommended
0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction

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“Darwoods have been slow, unhelpful and at times not polite. ......”

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May 02,2013
Minithumbdown
By: 'A'
May 02,2013
1 people found
this helpful
Darwoods have been slow, unhelpful and at times not polite.
Just asking for a tap to be fixed has taken 2 months, it is still broken. I had to end up fixing the shower myself after persistent requests for it to be fixed.
They also give you information without checking it is correct.

Basically a lot of hassle, I look forward to moving out of the property and not having to deal with them again.
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Latest Reviews

View all Reviews 97
2nd Jun 2014
reviewed by 'Susanne'
“Since registering with Darwoods, I have received regular communications regarding properties in my price bracket and preferred area. The team ......”
29th May 2014
reviewed by 'Little'
“Darwoods, is one the most expensive estate agents, that I know of in St Albans and charge for everything. The ......”
28th May 2014
reviewed by 'Corinne'
“Amanda Allan is staff member who displays exceptional customer service. Having recently relocated from Australia we have rented for the ......”
21st May 2014
reviewed by 'Keith'
“Darwoods have been just brilliant. Great communications, prompt and efficient service. They have really "looked after us" during our time ......”
30th Apr 2014
reviewed by 'Mp'
“I would and have happily recommended Darwoods. Their service has been excellent and whoever I speak to the response is ......”
30th Apr 2014
reviewed by 'Lora'
“Over email darwoods were quite good, polite and responded quickly, although they didn't seem to know the answers to a ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Darwoods Residential Lettings
50 London Road
St Albans
Hertfordshire
AL1 1NG
01727 862 999

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 50% £0 £0
Lettings 0% 50% £1,000 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
61 2 28 5 1 0 0 0 0 0
Areas covered
  • AL1
    AL2
    AL3
    AL4
    AL5
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Since registering with Darwoods, I have received regular communications regarding ......”

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Jun 02,2014
Minithumbup
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Amanda
By: 'Susanne'
Jun 02,2014
0 people found
this helpful
Since registering with Darwoods, I have received regular communications regarding properties in my price bracket and preferred area. The team at Darwoods have offered a first class service and have always responded immediately to any questions. When suitable properties became available, they notified me instantly. ...
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“Darwoods, is one the most expensive estate agents, that I ......”

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May 29,2014
Minithumbup
By: 'Little'
May 29,2014
0 people found
this helpful
Darwoods, is one the most expensive estate agents, that I know of in St Albans and charge for everything. The staff are friendly and helpful but it is just a shame that they do not lose some of the fees, such as having to pay ...
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“Amanda Allan is staff member who displays exceptional customer service. ......”

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May 28,2014
Minithumbup
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Amanda
By: 'Corinne'
May 28,2014
0 people found
this helpful
Amanda Allan is staff member who displays exceptional customer service. Having recently relocated from Australia we have rented for the past 6 months a property through Darwoods. Even after vacating this property Amanda still offers us assistance when required at all times with a friendly disposition. ...
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“Darwoods have been just brilliant. Great communications, prompt and efficient ......”

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May 21,2014
Minithumbup
By: 'Keith'
May 21,2014
0 people found
this helpful
Darwoods have been just brilliant. Great communications, prompt and efficient service. They have really "looked after us" during our time in the flat and have met and exceeded our expectations in all areas. We have had experience of two other letting agents, and Darwoods are ...
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“I would and have happily recommended Darwoods. Their service has ......”

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Apr 30,2014
Minithumbup
By: 'Mp'
Apr 30,2014
0 people found
this helpful
I would and have happily recommended Darwoods. Their service has been excellent and whoever I speak to the response is always quick and good. I have mentioned two names being the principal members of the team with whom I deal. That is unfair on the ...
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“Over email darwoods were quite good, polite and responded quickly, ......”

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Apr 30,2014
Minithumbup
By: 'Lora'
Apr 30,2014
0 people found
this helpful
Over email darwoods were quite good, polite and responded quickly, although they didn't seem to know the answers to a lot of questions I asked about the flat and one thing I asked over email twice I never actually got an answer to. However when ...
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“The whole team is very professional and i have been ......”

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Apr 25,2014
Minithumbup
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Norman
By: 'David'
Apr 25,2014
1 people found
this helpful
The whole team is very professional and i have been using them for the last 8 years and found them to be very competent. the only area where perhaps could be improved is the quality of their property contractors, but i know how hard it is ...
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“Darwoods have managed my property for many years and I ......”

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Apr 22,2014
Minithumbup
By: 'NDK'
Apr 22,2014
0 people found
this helpful
Darwoods have managed my property for many years and I have had an excellent service from them. Recently when the property need refurbishment, they recommended a builder who was very good. A long standing tenant has just moved away and they have found a new ...
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“Molly has been very friendly and helpful with regards to ......”

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Apr 22,2014
Minithumbdown
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Molly
By: 'K'
Apr 22,2014
0 people found
this helpful
Molly has been very friendly and helpful with regards to the management of our property. It makes me feel confident that if any issues arise during our time here she'll do her best to resolve them. Me and my husband have been very unimpressed with ...
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What agent could do to change your mind?
Molly has been very friendly and helpful with regards to the management of our property. It makes me feel confident that if any issues arise during our time here she'll do her best to resolve them. Me and my husband have been very unimpressed with the service we received from Norman. He seemed disengaged and superior at our first meeting, didn't discuss the property as we went round etc which was in stark contrast to the service I had received from other agents such as Abbey Estates who were friendly, chatty and helpful with questions etc. We have come to the decision that as delightful as Molly has been we will not use Darwoods for future services when we look to buy.
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“We have used this agency for 15+ years whcih I believe ......”

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Apr 14,2014
Minithumbup
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Amy
By: 'J.'
Apr 14,2014
0 people found
this helpful
We have used this agency for 15+ years whcih I believe is a good recommendation. Most dealings are with Amy Joy / Anderson. I have found her to be polite, positive and very helpfull. Norman Mead is the next person with whom we meet and again he ...
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“I found them to be very good and a quick ......”

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Apr 14,2014
Minithumbup
By: 'James'
Apr 14,2014
0 people found
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I found them to be very good and a quick and professional service, all that was arranged on the day happen. james...
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“We have employed Darwoods to manage two properties on our ......”

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Apr 11,2014
Minithumbup
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Norman
By: 'Charles'
Apr 11,2014
0 people found
this helpful
We have employed Darwoods to manage two properties on our behalf for about 15 years. They have consistently performed to the highest standard. Norman Mead has been involved with letting our properties which have achieved about a 90% occupancy. Susan Farnell has promptly alerted us to any ...
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“The experience of dealing with Darwoods has been and is ......”

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Apr 08,2014
Minithumbup
By: 'Anita'
Apr 08,2014
0 people found
this helpful
The experience of dealing with Darwoods has been and is pleasant . I know that I can contact them , with any question¢â‚¬Â¦and they always help. I have to say that it was the agents at Darwoods who gave full attention once I started to look ...
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“I have used Darwoods over the past 12 months as a ......”

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Mar 31,2014
Minithumbup
By: 'Alison'
Mar 31,2014
0 people found
this helpful
I have used Darwoods over the past 12 months as a landlord and as a tenant. The team including Louise, Susan and David Underwood have been very efficent, pleasant to deal with and they all respond to queries very quickly....
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“In the 12 years that I have been using Darwoods, I ......”

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Mar 26,2014
Minithumbup
By: 'Whose'
Mar 26,2014
0 people found
this helpful
In the 12 years that I have been using Darwoods, I have always found them most helpful and courtious. From the receptionist and administration staff, right down to the manager, I have always received sound advice and prompt response and attention to all matters. They have ...
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“We have rented out our property through Darwoods. They have ......”

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Feb 05,2014
Minithumbup
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David
By: 'Greg'
Feb 05,2014
0 people found
this helpful
We have rented out our property through Darwoods. They have been very helpful from the outset from marketing the property through to collection of rent. They are the most experienced lettings agent in the area and offer a high standard of service. As we live ...
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“Darwoods have consistently handled any tenant issues with minimal fuss ......”

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Jan 16,2014
Minithumbup
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Norman
By: 'Lyn'
Jan 16,2014
0 people found
this helpful
Darwoods have consistently handled any tenant issues with minimal fuss and new tenants have been found very quickly! I would be very confident to recommend them....
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“Introduction service in all its processes is excellent. Very quick ......”

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Jan 15,2014
Minithumbup
By: 'mcn'
Jan 15,2014
0 people found
this helpful
Introduction service in all its processes is excellent. Very quick to find prospective tenants (obviously have extensive client lists), ran all the viewings, good advice on rental income and thorough vetting process of tenants. Post introduction, again very thorough on documentation, legals, and all necessary ...
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“The first thing to say about Darwoods is that they ......”

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Jan 15,2014
Minithumbup
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David
By: 'Terry'
Jan 15,2014
0 people found
this helpful
The first thing to say about Darwoods is that they are supremely professional. The members of each department are utterly on top of their jobs. In letting my property, they concentrated in a dedicated way to the job in hand and found a tenant very ...
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“We have used Darwoods for years with all our properties ......”

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Nov 27,2013
Minithumbup
By: 'MRS'
Nov 27,2013
0 people found
this helpful
We have used Darwoods for years with all our properties and have had excellent service. We find Norman and Louise especially reassuringly helpful and receive prompt answers to any of our questions. Their manner in any dealings is faultless. The tenancy renewals are extremely smooth ...
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“I have now been letting my property with Darwoods for ......”

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Nov 19,2013
Minithumbup
By: 'Kirsty'
Nov 19,2013
0 people found
this helpful
I have now been letting my property with Darwoods for almost 15 years. In that time they have always provided an extremely helpful and efficient service. From finding prospective tenants, sorting out inventories and dealing with paperwork they have always gone out of their way to ...
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“I always find Darwoods excellent to deal with. There are ......”

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Nov 18,2013
Minithumbup
By: 'D'
Nov 18,2013
0 people found
this helpful
I always find Darwoods excellent to deal with. There are so many positives; the staff are friendly, they repond to emails quickly, they never make mistakes, because of the experience of all the staff you know you are in safe hands. As a landlord it ...
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“Provided information in the run up to my move and ......”

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Nov 16,2013
Minithumbup
By: '[email protected]'
Nov 16,2013
0 people found
this helpful
Provided information in the run up to my move and they were helpful when I had questions once I moved in....
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“Have let through Darwoods for approx 20 years and have experienced ......”

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Nov 15,2013
Minithumbup
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Norman
By: 'lady'
Nov 15,2013
1 people found
this helpful
Have let through Darwoods for approx 20 years and have experienced fast competent service renting our houses. The tenants found have always been entirely satisfactory , also all financial arrangements. The staff are always courteous and efficient and I would highly recommend the agency. The only thing ...
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“I have dealt with Norman for more than four years ......”

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Oct 23,2013
Minithumbup
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Norman
By: 'Stuart'
Oct 23,2013
1 people found
this helpful
I have dealt with Norman for more than four years now, he is most polite and efficient. I have had three or four changes of tenants in that time, because Norman is so on the ball I have hardly had any gap between tenancies at ...
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“We have been with DARWOODS since 1999. Since 2006 we've had two ......”

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Sep 09,2013
Minithumbup
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Susan
By: 'MARCHESE'
Sep 09,2013
1 people found
this helpful
We have been with DARWOODS since 1999. Since 2006 we've had two properties in their books. We always found them very efficient and Knowledgable, (which we rely on), and above all successfull which means our properties have never been vacant. We have dealt with Susan and Louise ...
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“I have used Darwoods for 7years, they have always been ......”

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Sep 09,2013
Minithumbup
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Amy
By: 'Michael'
Sep 09,2013
1 people found
this helpful
I have used Darwoods for 7years, they have always been helpful and professional in all my dealings with them. They have always found me new tenants when required....
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“The agent was polite although not particularly friendly, and despite ......”

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Sep 08,2013
Minithumbdown
By: 'SJ'
Sep 08,2013
0 people found
this helpful
The agent was polite although not particularly friendly, and despite the very large "admin fee" was not able to resolve the issues around reference documents for the company who assess potential tenants, and I had to do this myself. They got the job done, but ...
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What agent could do to change your mind?
Make the customer feel valued - moving is a stressful time and a little friendliness would be appreciated. If you charge a large Admin Fee, make sure you do all the admin, not leave it to the customer.
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“Very efficient service - handled very professionally. Gareth who showed ......”

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Sep 08,2013
Minithumbup
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Gareth
By: 'Lee'
Sep 08,2013
0 people found
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Very efficient service - handled very professionally. Gareth who showed me around 3 properties before was exceptional and deserves a mention...
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“Darwoods is an efficient and friendly lettings agency based conveniently ......”

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Aug 01,2013
Minithumbup
By: 'D'
Aug 01,2013
0 people found
this helpful
Darwoods is an efficient and friendly lettings agency based conveniently near the centre of St Albans. The staff were proactive at keeping me informed throughout the process. They were adept at matching properties to my specific requirements. Little things like helping organise the Virgin Media ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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