I was a first time landlord and really trusted Nick Georgeson to guide me through the whole process. Afterall, the website promises to do just that. This trust was greatly misplaced. Unfortunately, to my financial cost and emotional pain I received incorrect advice around the deposit and how much to take so as to protect me should the tenant abscond. Even though Nick Georgeson placed one of his own workers (his handyman for the Glenn Flegg business) in my property, the tenant did abscond. NIck had no forwarding details for him, no next of kin details and the tenant disappeared into "thin air". I was out of pocket, and had a garage full of the handyman\'s building material to clear. There was never an apology or an offer of help, advice etc and when I did write to complain about the bad advice and service I had received, I received a poorly written letter filled with grammatical errors pointing out how fussy I had been when choosing a tenant. Plus I had an added insult thrown in as well by being told that I am "not the sort of woman to be told what to do!" Please do not use this agent. Nick is not professional and is only keen on securing his fee - no matter what the consequence for the landlord. I have seen gone with Frost & Co in Langley who made me realise how much was NOT done for me first time around.
What agent could do to change your mind?
Have given good advice to a first time landlord, and to have been polite at every stage of the process.