Reeds Rains in 6 months has proved to be an atrociously managed estate agent. The properties are lovely but there is poor communication, poor maintenance, total lack of care. They are quick to grab your money and awfully slow to provide customer service. Routine is "we will call you back later" and then you wait forever, which is rather rude.
Definitelly not recommended.
What agent could do to change your mind?
The agent could have simply called back when promised. could have handled the issues with the property within a decent time. this has gone on for months. I called nearly a hundred times and was constantly promised to be called back and never happened, until I got fed up and had to call the head office in the hope to have the issued sorted. I understand we all are human and busy but if there is an issue, being ignored for months is not an option, sorry.