May 23,2013
By: 'LondonStudent12'
May 23,2013
112 people found
this helpful
Having found a property we were interested in and placed a deposit, we were informed that the property we had viewed was being changed against the contract to reduce the number of bedrooms and our deposit would be readily available for us to collect if we chose that course of action. After our constant refusal we were then told that these works were no longer taking place but alternate works would take place to \'\'compensate\'\' and not given any indication as to the standing of our deposit which we were refused when choosing to withdraw from the property as was offered. This was then followed by much harrassment to attempt to make us choose a new Allen Goldstein property. In total Allen Goldstein were totally incompetant and wholly unreliable estate agents, arriving late or forgetting viewing appointments and keeping us out of the loop with regards to the condition of the property not to re-itterate the issue of post-contractual changes to the property. Would strongly advise to take business elsewhere regardless of how nice the property you see may seem.
Was this helpful? Yes
By: Bodrul
Aug 09, 2013
I am sorry to hear that you feel you have had a bad experience with us and that we have not met the standards we pride ourselves on.

As agents, we are the intimidator between landlords and tenants. When we receive instructions from landlords, good or bad, we have to relay the messages to the tenants, and vice versa.
If a Tenancy Agreement is signed, then that binds the landlord and tenant into a legal agreement, and this agreement cannot be changed.

If a tenant is unable to move into a property they originally viewed for whatever the reason may be or whom the fault may lie with. Allen Goldstein will endeavour to offer an alternative property.

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Allen Goldstein

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