Managed property, tenant wanted shower head raising, small job, it took their plumber 5 weeks to turn up who wanted £90 to do it and in the end I did the job myself. Fence panel damaged in storm, tenant reported it as she had a dog which could escape and 3 weeks later I was informed, it was fixed (again by me) within 48 hours. Despite me informing the manager that I wanted a periodic (rollling) contract, tenant told she has to leave. I was never sent a letter by Countrywide or Entwistle Green to inform me that the tenant had given notice was therefore too late to intervene although there was another reason why the tenant would have eventually have left. Arrangements were made in writing regarding any stray post that arrived, tenant collected up and left with agent who was supposed post it on to me, agent either destroyed or returned to sender, so I received no post. Tenant paid by standing order on the 2nd day of every month, initially this was arriving in my account on 4th which became 5th then 7th then 8th and finally 9th of the month, bad management by Countrywide, but complaints to both Countrywide and Entwistle Green were ignored. Tenant was leaving on a bank holiday weekend, tenant informed me of a curtain rail needing replacement. I decide to fix this the day after the tenant left, bank holiday Monday, agent says I (the landlord) cannot enter the property until the checkout is done by Countrywide at 4.30pm two days after expiry of the tenancy agreement, otherwise I forfeit the inventory checkout which will no longer be done. A fee of £120 was taken for this inventory checkout from the first months rent which added to the agreement fees, admin fees, E.P.Certificate leaving the grand sum of £1.35 to the landlord so be warned. This has not been an enjoyable experience at all, and my own and my sister\'s common feeling was that Entwistle Green/Countrywide were very expensive, inefficient and self-motivated and totally not client-motivated. Amazingly I was asked by the manager if I would consider re-advertising the property with Entwistle Green. Well perhaps I would if I was to receive some sort of a refund for the amount of gross negligence from them over the last painful 6 months, although to be frank I am not sure anything could change my mind about this incident and the information should be out there to warn others of their sharp practices. It is high time this industry was regulated.
What agent could do to change your mind?
He could have offered to repay some of the ‚£1,104.18 he has had in all the different fees that have been taken for services never provided. This property is let out to provide some financial support to my mother who\'s house it is and she has fees of ‚£1700 every four weeks To maximise income it was suggested we re-carpet throughout so new carpets were fitted throughout, not expensive ones but practical polypropylene ones in October and with new lino in the kitchen and both toilets we spent nearly ‚£2000. Along with other expenses including landlord insurance so far we have only just broken even and we are back to square one. Quite frankly this has been one of the most disappointing experiences of my 59 year life. To be frank I am not sure anything could change my mind about this incident and the information should be out there to warn others of their sharp practices. It is high time this industry was regulated.