100% lettings valuation accuracy
99% lettings fee satisfaction
May 10,2013
May 10,2013
6
people found
this helpful
this helpful
I was very disappointed with the service that the JAC Strattons has provided me both during my stay and after for getting back my deposit.
The apartment was full of endless problems and we have always contacted the agency to inform them if anything had stopped working or was broken to prevent any problems. The fact that response was usually late, only made things get worse because it was not fixed straight away. As a full time graduate student I had no time to keep going after this so had to live in a apartment with many problems and paid from my own money to fix stuff which I was never paid back for.
Meanwhile, surprisingly after a whole year since we last left the apartment, they have not yet reached to any conclusion regarding the deposit,which I have to say with all due respect, is not a small amount of money and therefore can not be considered as a joke or be neglected. Till this day they tell me, they cannot release the deposit because they cannot reach the Lanlord ( an excuse that they've been using from day one).
Having to deal with this agency was a huge consumption of time and money, not getting back any service in return. I do not recommend it to anyone and would advice you to not wait for them to resolve you any issues, refer to your deposit protection agency to guarantee to get it back from the first month.
The apartment was full of endless problems and we have always contacted the agency to inform them if anything had stopped working or was broken to prevent any problems. The fact that response was usually late, only made things get worse because it was not fixed straight away. As a full time graduate student I had no time to keep going after this so had to live in a apartment with many problems and paid from my own money to fix stuff which I was never paid back for.
Meanwhile, surprisingly after a whole year since we last left the apartment, they have not yet reached to any conclusion regarding the deposit,which I have to say with all due respect, is not a small amount of money and therefore can not be considered as a joke or be neglected. Till this day they tell me, they cannot release the deposit because they cannot reach the Lanlord ( an excuse that they've been using from day one).
Having to deal with this agency was a huge consumption of time and money, not getting back any service in return. I do not recommend it to anyone and would advice you to not wait for them to resolve you any issues, refer to your deposit protection agency to guarantee to get it back from the first month.
What agent could do to change your mind?
1- To have fairly resolved my problems in the appartment. 2- Paying me the money I had to pay to fix stuff in the appartment which I had documents that proved that it was not broken by me but it was very old and hasn't been maintained for a while ( they never helped in anything, with the excuse that the lanlord cannot be reached) 3- For being more helpful and fair in getting back my deposit, the money is still with them after a year, again with the excuse that the Lanlord cannot be reached.Attached Filesnbsp;
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Latest Reviews
25th Nov 2015
reviewed by 'Mr'
15th Jul 2014
reviewed by 'Ms'
15th Jul 2014
reviewed by 'Michail'
Opening Hours
Address
JAC Strattons
8 Notting Hill Gate
Notting Hill Gate,London
Greater London
W11 3JE
020-7313-9250
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £2,050 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- W2
- W10
- W11
- W1
- SW1
- W8
- W14
- SW3
- SW5
- SW5
- SW7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 25,2015
Nov 25,2015
0
people found
this helpful
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Dear Mr. Broer,
I want to thank you and your Strattons lettings team for finding a tenant for my flat. Thanks to the high demand from your quality applicants and the professional marketing provided by your team there was less than one month void period ...
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Jul 15,2014
Jul 15,2014
2
people found
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TO WHOM IT MAY CONCERN
Re: Patricia O'Sullivan, JAC Strattons
Patricia undertook to sell our flat in central London recently, and we have worked with her until the completion of the sale. We have been impressed by her efficiency, professionalism and pleasant personality. Patricia managed ...
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Jul 15,2014
Jul 15,2014
0
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We met Patricia on viewing a property in London in April 2014, and have worked with her since then to purchase that same property.
Throughout the whole process, we have found her polite, friendly, professional and helpful. She has been pro-active throughout the whole process and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Email our Head office: [email protected] F.A.O Mr Hikaru Uchida - MD
Last updated at 4:17 PM 14/09/2015 by Richard Broer
