1st Key took over from the original letting agency for our building. Since then problems get address within a few hours of reporting them. Building maintenance has been a top priority for them and issues that were ongoing from the previous agents have either been resolved or are in the process of.
Staff are approachable with any issues. When visiting the building Paul is more than happy to stop and have a chat, and always asks if there are any problems. The contractor used to do maintenance is great. And also makes the effort to be polite and approachable.
Professional, approachable, on the ball and they get it. Its that simple!