As a home owner with a house on the market, I was in a position to rent pending the house sale.
It can be quite daunting navigating the system as a new tenant - not having been one since my student years!
All the office staff were helpful in the branch office but of note is the service I received from the letting office. Any issues (only a few minor ones) were dealt with promptly and efficiently and home visits rearranged as necessary to accommodate my overly friendly dog!
My deposit was returned immediately following the final inspection of the property when the tenancy ended.