I have nothing but problems with this agent. They do not take the time to visit the flat they are managing and take the word of the tenant on all occassions without assessing the problems. They have cancelled appointments last minute via email without a phone call to confirm and consequently have left contractors waiting in the street evan though their office is within a 5 minute walk. They have lied saying the contractor can collect keys then have refused to give the keys to the contractor. This has cost me money in lost time for the contractor and of course they refuse to compensate. I am an out of town landlord and pay a substantial portion of the rent as their fee. It would be nice if they hired adults who are properly trained in how to conduct business and treat clients.