We (we're a married couple) had lived in Shepherd's Bush for three years when our landlord, presumably on his agents bidding, suddenly decided to ¢â‚¬Å“renovate¢â‚¬Â the flat (read: rent it out to some unwitting tenant for a significantly higher amount). Our confidence in agents were not especially high, and got progressivly worse as the Shepherd's Bush check-out process was characterized by silence and evasion from the agents side. Anyway, we decided to move to East London to be closer to our respective jobs. Our early meetings with agents in the area was not terribly encouraging.
Then along came Lena Solay and Ed Gosling. Within a day, Ms. Solay managed to find us the most wonderful place and within our budget. Sadly, though, the landlord insisted on some conditions that we were unwilling to accept (he was very protective of his expensive furniture, which is understandable but nothing we would have liked to take the risk for). So with two days to go until our lease in Shepherd's Bush expired we found ourselves without a new flat to move into. We had already set ourselves for a few weeks in a hotel with our stuff boxed up in temporary storage somewhere.
What we did not expect was Ms Solay and Mr Gosling going beyond the call of any estate agent. They showed us a new flat (with a very friendly couple as landlords by the way) the same evening, and then transferred all the credit checks and the deposits to a new account. We moved in two days later, and we already love the flat.
It is not often we bring a bottle of wine and chocolate to an agent, not to mention flowers to Ms Solay. However, their professionalism, integrity, honesty and their warm and friendly demeanor is deeply commendable.
Moving house is an exceptionally stressful experience. Somehow though, despite complications and much drama, we always felt safe in their hands, for which we are grateful. We have no hesitation recommending these agents to anyone seeking a flat in the Aldgate/City area. Please, treat these guys with the respect they deserve.
A word of caution though: buckle up when Ms. Solay takes you for a ride in her little car, she drives a bit like Lewis Hamilton. And happy flat-hunting.