“Happy to lease a property full of mould....”
2 Star Review
Nov 08,2023
By:
'Charles'
Nov 08,2023
Branch: Loughborough, 2 High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: LE15
Branch: Loughborough, 2 High Street
Lettings (Prospective customer)
Postcode: LE15
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I am writing to share our experience with Andrew Granger Letting Agents in Loughborough. My partner and I arranged a viewing of what appeared to be a delightful two-bedroom detached property in Oakham. The agent was punctual and amiable, which marked the only positive aspect of our interaction.
During the property tour, we were dismayed to find that the upstairs area was riddled with mould and unsuitable for human habitation. Even the agent acknowledged this issue, mentioning that although the lower floor had been painted and damp-proofed, they were informed by the landlord that similar work had been completed throughout the property. Clearly, this was not the case. This oversight indicates that the agency had not inspected the property before our visit, showcasing a lack of awareness about its actual condition.
To us, this lack of thoroughness appeared highly unprofessional. It seemed their priority was leasing the property rather than ensuring its livability. Our rating of 2 stars is solely for the courteous agent who guided us. As for the company, it's evident that they do not prioritise the well-being of their potential tenants. The agent herself expressed shock at the condition of the upstairs area, which begs the question: why was the property not assessed before inviting viewings? This experience proved to be a complete waste of our time.
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