Our roof and rendering have needed repairing for years! We live in a damp, mouldy environment thanks to this agent! They know this and do nothing to rectify it! The communal areas are filthy, have never been cleaned, and we are being charged over £3000 per year for a "service" charge. When we question the amount, which is our legal right, we are treated with contempt by them.
What agent could do to change your mind?
Not be absolute cowboys!