Hard to beleive how bad they were, dont expect a bond back, it took us over a year of repeatedly sending them council tax exempt certificates (third year students at the time) before they said we would get nothing, lied about damages and used our bond to pay for the house to be refurbished, which we were told was overdue when we moved in.
One of my housemates actually got threatened with physical violence after complaining to the boss and we had to call the police for our own safety.
Unhelpful with maintenance although no worse than some other agents i have used. Needs reminding repeatedly if you want anything done.
Also messed up our paperwork so we had someone on the contract who had dropped out in the first month and been replaced, which added extra stress to trying to trying to reclaim the bond half of us were relying on for our summer plans.
Avoid at all costs! you have been warned
What agent could do to change your mind?
If they changed their entire outlook on life then that would help.