Poor customer service and communication skills. Verbal agreement breached and let out the property I had already put an offer on without getting back to me. No apology despite knowing my circumstances requiring immediate relocation. Claiming that my attempts to contact them had not been received despite having received initial communications. Attitude was "whoever puts the money down first gets the flat" - all very well and good if I had been informed that there was another interested party. It is professional courtesy to inform someone who has put in an offer that there are other interested parties, rather than just signing someone else to the lease without even contacting them. An absolute waste of time and energy, with no respect for potential tenants whatsoever. I would definitely not recommend this company to anybody seeking quality properties and quality letting agents.
What agent could do to change your mind?
Adhere to initial agreement and behave professionally.
Have the decency to apologise knowing full well the implications of their lack of courtesy on my relocation.