the property was riddled with problems that Blix did not tell us about or want to fix when we told them about it. We had rented a small studio flat for six months, but the constant problems made us leave 2 months early.
First, there was the internet - or more the lack of it. there was little to no signal and skypeing or even emailing was impossible. funnily enough, the price of internet usage is included in the lease agreement, but after weeks of complaining and being promised someone would come and take a look at it, absolutely nothing happened. Actually something did happen: someone came in to our flat - without us being told, without us being there - and installed a router that did not work. What can I say? Knowing someone will just walk into your apartment without your consent is really a comforting feeling.
Second were the problems with the plumbing and window. there was a horrible stench coming from the drain pipes in the bathroom that we were unable to get rid of. It was clearly a problem with the plumbing and Blix did nothing - NOTHING! Not even take a look at it! - to see what the problem might have been. Also, there was water dripping on an electrical outlet (!!!!!!) right below the sink. When I explained on the phone what the problem was, they did not seem interested. After I had documented the occurrence on video and posted it to youtube for the whole world to see, they took notice and had someone come right away.
But that\'s not all - every time it rained (and in London that\'s often enough) water would seep in through the window and turn the kitchen area into a nice puddle.
With all these problems, you\'d think that Blix properties would have the decency to either fix them or at least offer a discount for having to put up with all of this. Well, they didn\'t. When asked if we could get a discount, they said no.
so my girlfriend, because we had no signal in the apartment, spent four months night after night, talking to our families, looking for jobs and doing homework IN THE STAIRWELL. Talk about comfort.
But the adventure is not over, no. They were kind enough to let us leave 2 months early and break our contract without having to give them our deposit... but it took them more than 28 days to return our deposit. When I called them to ask why 28 days had passed and they had still not returned it, they said the contract clearly states 28 WORKING days. Good thing I had the contract in front of me and their website open at the time so I could point out to them that the contract and indeed their own site says 28 days.
So a few days later they send me my deposit... but it\'s less than what I gave them. They still have not replied to why I haven\'t been completely reimbursed.
It\'s been two weeks today and nothing. Not even an email.
It is clear that Blix properties is not a company you should do business with. They are unfair cheaters who have no regard for the welfare of their tenants. I DO NOT RECOMMEND THEM
What agent could do to change your mind?
HONESTY would have been a very good start. clearly, all the people in the building were having problems with the internet and other things.
REPLYING to our requests would have been another good point, along with the quality of the replies. \"We will look into it\" is not very helpful.
finally, after all the things they did wrong a formal apology or at least a discount for these problems would have been fair.