Feb 15,2013
By: 'L'
Feb 15,2013
2 people found
this helpful
Absolutely awful estate agency! I wouldn\'t want to touch them with a barge pole again! No help whatsoever when you get a problem with your landlady, during a year and half living in an appartment that fahrens originally managed, soon as there was problems with the flat, the ladylady wanted to take over and they didnt want to know nor try and help in any way!

They are happy to take your money as their commission but soon as something happens they dont want to get involved are not helpful and rude!.

By far the worst agency i have dealt with!

STAY WELL AWAY!!!!!!!!!!!!!!!!!!!!
What agent could do to change your mind?
The agency couldve been helpful and polite. Not rude argumentative when asked a question regarding our rights and atleast called or emailed us for when we move out the property to help us find somewhere else! Awful just awful. The worst estate agency in Bournemouth!
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Was this helpful? Yes
By: Fahren
May 02, 2013
Good morning.

I understand that you have felt frustrated with us regarding your tenancy. As a letting and sales agent regulated by ARLA and NAEA we abide by the rules and make sure that every phone call or email is dealt with in a timely and professional manner for both tenants and client landlords.

I'm sorry that you felt that we did not assist. Unfortunately when a property is managed by the landlord we have no say or control and everything is at the landlords discretion and indeed all contact goes to them, not through us.

Our fees are competitive and we charge for the high quality service we offer. If a property is 'let only' then the landlord takes full responsibility to managing the flat during tenancy which we have no control over.

We are always there to lend an ear in these situations and I'm sorry that you did not take this up and also that you felt the need to complain on this website and not contact us directly to sort out the issues.

Thank you and have a nice day.

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Fahren Estate Agents

170 Old Christchurch Road Bournemouth

01202 551022

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