I purchased a flat through the Henleaze office and was the lowest rung in a five house chain. George and the team did a great job of keeping me informed of progress with weekly, if not daily, updates when needed, as well as chasing me for my information if I was the hold up.
Always good to talk to and informative on progress with the chain. Made the whole procedure easy to handle and knew which details mattered; asking me if I would be away during relevant periods, or if I had completed various documentation and surveys.
A sound job all round and it was reassuring to know that my agents were on the case and on the end of the phone when needed.