Chaltons estate agent
London, NW1
4.8/5, 21 reviews
86% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features


“Worst property manager...”

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Oct 30,2021
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By: 'Rajesh'
Oct 30,2021
9 people found
this helpful
I have had a very horrible experience with this estate agent, and in particular the property manager, Ali Miah. I found him to be extremely difficult to communicate with, he’s very condescending and genuinely is an unintelligent person. I would never recommend this estate agency when choosing your next flat, please be very cautious with Ali Miah. Below I will list some of the issues I had in my 1-year tenancy.

For some reason, Ali arranged for Wi-Fi to be in the flat himself, months prior to us moving in, he didn’t share the account details and misled us in how much we had to pay per month for the Wi-Fi, as when it increased, he demanded that it was our responsibility to cover the increased cost. If he had merely left the Wi-Fi to us, we would’ve been able to get a student contract and would’ve saved several hundreds of pounds.

He didn’t arrange for the flat to be cleaned as agreed in the offer, and wasn’t able to sort out a cleaner before we moved in but also didn’t arrange one as soon as reasonably possible either

Flat came with broken dishwasher, microwave, oven, hob, extractor fan, illegally sized fridge, and was unclean (especially the oven)

He didn’t listen when a problem was presented, wanted issues to occur multiple times before taking it seriously and taking action, for example, our dishwasher was only able to run for 30 minutes at a time before turning off; despite being given videos of the issues occurring, it took over a month to resolve.

Issues with the lighting in the bathroom which persisted for several months, and Ali was extremely reluctant to fix, it was only fixed a few months before we left the flat.

Refused to fix issues which were against HMO, had to go to Camden council to resolve with the landlord directly.

Constantly came to the flat without 24 hours’ notice, sometimes completely unannounced up to an hour prior to arriving

The contractor who he used regularly was extremely condescending (much like him), would not listen to what I was saying, would put in very little effort in fixing things and do a cowboy builder kind of job.

Gaslit me very often, was extremely rude and condescending. Generally, couldn’t understand what I was saying and made communication nearly impossible.

Tried to break the contractual agreement on how frequently we had to pay rent, gaslit me into thinking we had a verbal agreement to pay in instalments of 6 months at a time rather than the contractual agreement to pay rent monthly.

My own room had a draught because of issues with the window fitting for over 8 months before being resolved, my room was always cold due to that, and I had to pay much more for heating to compensate for the broken window.

At the very start of the tenancy, I had asked the degree to which we needed to clean the flat when we leave, he stated that we do not need to get a professional end of tenancy service, if the flat was in the state that we got it. When it came to the end of our tenancy, we ended up getting a professional cleaning service. When we requested our deposit back, he refused to give back the full amount as he said the flat was not clean and proceeded to send zoomed in blurry pictures of obscure dirt and said that he would be taking £250 out of the deposit to cover an end of tenancy clean. He revealed later that he was really taking money out of the deposit to help cover the cost of the new items he got while we were here, such as the fridge, dishwasher, etc.
Was this helpful? Yes
By: Rajesh Goyal
Nov 10, 2021
Hao Zhang, it's seems very coincidental that you've left a 5* review of Chaltons estate agent on google maps, and with the same alias, you're reviewing my review? How exactly would you know whether £250 for end of tenancy cleaning is a "fair amount"? what makes this amount fair, the cost of a service is the cost of the service, Ali has provided no proof that he actually got the service, just that he would be taking £250 and blaming it on the cost of cleaning.

Also I don't care if you don't rent "your flat" to a tenant like you, if you at all agree with Ali in this matter, surely I would never want to live in your flat anyway? This is assuming that you're not just an associate of Ali or just in fact Ali Miah.
By: Hao Zhang
Nov 06, 2021
You seem like to me problematic tenant, I will not rent my flat to a tenant like you, from your above essay it’s seems the agent helped with internet and even if it was delayed dealt with your queries but when is trying to charge you for end of tenancy cleaning £250 which is a very fair amount your disagreeing and I think this is why your giving such a long negative review.

You should be ashamed of yourself
By: James Yun
Nov 01, 2021
Thanks for the review, it was really helpful. 100% going to make sure I avoid this place.

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Opening Hours
Address

Chaltons estate agent
28 Chalton Street,
London
Greater London
NW1 1JH
02080950400

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £1,500 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 12 3 0 0 0 0 1 0
Areas covered
  • NW1
  • Ec3
  • Nw3
  • Ec4
  • Nw5
  • N1
  • Nw8
  • W1
  • W2
  • Wc1
  • Wc2
  • Ec1
  • Ec2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA Property Redress Scheme
Latest Properties

No Properties

“Great service...”

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Nov 16,2021
Minithumbup
By: 'theresa'
Nov 16,2021
0 people found
this helpful
Finding a property with Chaltons was easy and hassle free. Ali responds promptly to all our questions and issues. He provides great service and our student flat is very comfortable....
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“Amazing agent, very professional and transpar......”

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Nov 08,2021
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By: 'Hao Zhang'
Nov 08,2021
0 people found
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Amazing agent, very professional and transparent. Highly recommend using chaltons estate agent without hesitation Ali has been very helpful Thanks ali...
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“Ali is a really helpful , responsible and nic......”

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Nov 08,2021
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By: 'Oliver'
Nov 08,2021
0 people found
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Ali is a really helpful , responsible and nice agent. im so happy that i met him . thank you so much...
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“Ali is helpful. He replies to the message qui......”

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Nov 06,2021
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By: 'Mayao'
Nov 06,2021
0 people found
this helpful
Ali is helpful. He replies to the message quickly. Me and my roommate can easily find him and his office is quite close to the place we live in...
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“Ali is obliging👍 And very helpful. He help......”

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Nov 05,2021
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By: 'Cassiel'
Nov 05,2021
0 people found
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Ali is obliging👍 And very helpful. He help us many things after we moving in and adressing many difficulty we had....
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“Worst property manager...”

Share on :
Oct 30,2021
Minithumbdown
By: 'Rajesh'
Oct 30,2021
9 people found
this helpful
I have had a very horrible experience with this estate agent, and in particular the property manager, Ali Miah. I found him to be extremely difficult to communicate with, he’s very condescending and genuinely is an unintelligent person. I would never recommend this estate ...
read full review
Was this helpful? Yes
By: Rajesh Goyal
Nov 10, 2021
View all comments (3)
Hao Zhang, it's seems very coincidental that you've left a 5* review of Chaltons estate agent on google maps, and with the same alias, you're reviewing my review? How exactly would you know whether £250 for end of tenancy cleaning is a "fair amount"? what makes this amount fair, the cost of a service is the cost of the service, Ali has provided no proof that he actually got the service, just that he would be taking £250 and blaming it on the cost of cleaning. Also I don't care if you don't ...

“The staff were extremely helpful and friendly......”

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Sep 21,2021
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By: 'Saira'
Sep 21,2021
0 people found
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The staff were extremely helpful and friendly. They understood my requirements and dealt with my queries in a very professional manner. I would recommend them to anybody who is looking for an easy , simple yet professional help with properties....
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“A happy landlord :)...”

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Aug 19,2021
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By: 'Naresh'
Aug 19,2021
0 people found
this helpful
Ali at Chalton Estates rented out and has been managing my property in Camden. He and his team have taken care of everything for me. I had to travel overseas during the pandemic and got stuck abroad, and Ali handled the re-letting of the flat ...
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“excellent and exceptionally friendly customer service...”

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Aug 19,2021
Minithumbup
By: 'moynul'
Aug 19,2021
0 people found
this helpful
excellent customer service. they helped me find a flat and explained the process in plain english. they helped me through the entire process and answered any questions that i had, very pleasantly surprised. well done!...
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“Ali was really friendly and helpful. He has f......”

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Aug 16,2021
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By: 'Jitendra'
Aug 16,2021
0 people found
this helpful
Ali was really friendly and helpful. He has found me a tenants for my property quick quickly. Great service.!Thank you so much!...
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“Ali has been amazing! We are really impressed......”

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Jun 25,2021
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By: 'Ruby'
Jun 25,2021
0 people found
this helpful
Ali has been amazing! We are really impressed with the service we have had with Ali at Estate Agent! He kept us and our buyers up to date throughout the whole process. Ali is extremely proactive, committed and will go the extra mile for you 100% ...
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“It is really nice honest agency, they showed ......”

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Jun 24,2021
Minithumbup
By: 'Shaimaa Hassan'
Jun 24,2021
0 people found
this helpful
It is really nice honest agency, they showed us very good flats according to our budget and helped us a lot. The flat we rent was in a very condition and good area....
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“Ali is a very responsible and helpful agent w......”

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Jun 23,2021
Minithumbup
By: 'Tengyu'
Jun 23,2021
0 people found
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Ali is a very responsible and helpful agent who helped me sort out many problems when I moved in. He’s very friendly and easygoing. And he can usually provide timely responses. I recommend him....
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“Chaltons is the place to go! Give Ali a call now!...”

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May 03,2021
Minithumbup
By: 'Mohammed'
May 03,2021
0 people found
this helpful
Ali has been a very helpful managing agent during the current economic climate. He is trustworthy and looks after his tenants as well as landlords. He is currently managing our property and will try his best to achieve more rent for us from September onwards. ...
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“Ali is great! Very helpful and he cares a lot......”

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May 01,2021
Minithumbup
By: 'Tommy'
May 01,2021
0 people found
this helpful
Ali is great! Very helpful and he cares a lot. He made it easy and really ensures you move in perfectly....
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“Very helpful and supportive at all times. Mai......”

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Mar 30,2021
Minithumbup
By: 'Ahmed Iqbal'
Mar 30,2021
0 people found
this helpful
Very helpful and supportive at all times. Maintained my flat with caution and ensured good communication between me and my tenants. Both parties were satisfied with the letting service provided by Ali and his team....
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“Chaltons have provided a helpful and efficien......”

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Mar 21,2021
Minithumbup
By: 'Josh'
Mar 21,2021
0 people found
this helpful
Chaltons have provided a helpful and efficient service, responding to any queries in a timely manner. Our agent, Ali Miah, has been friendly and available when I have need to speak to him....
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“Honest, reliable and respectful....”

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Mar 20,2021
Minithumbup
By: 'Ruhul Amin'
Mar 20,2021
0 people found
this helpful
Ali is an excellent estate agent. Honest, reliable and very hardworking. Treats tenants with care and respect. Has not let me down. Would recommend without hesitation....
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“Great Service...”

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Mar 20,2021
Minithumbup
By: 'Michael'
Mar 20,2021
0 people found
this helpful
very good service, pleasant treatment with customers, punctuality at work, quick to anything and patient, very good worker and recommended...
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“agent took care of those at the very fast...”

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Mar 19,2021
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By: 'Chris'
Mar 19,2021
0 people found
this helpful
I rented a single bed room flat from this agents, my partner had a lots of negative experience from the past. Dealing with this agent, initial procedure and compliance was much more straightforward then other agents. We had some minor issues with the flat but ...
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“extremely happy with the services provided by......”

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Mar 18,2021
Minithumbup
By: 'md suzaul'
Mar 18,2021
0 people found
this helpful
extremely happy with the services provided by chaltons, very professional, reliable and transparent i have rented a flat from chaltons and they have been very helpful, transparent and compliant...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:17 AM 22/03/2021 by Ali Miah

Awards won by Chaltons estate agent, London NW1 1JH


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