I got a very speedy response to my on-line request. Neil then phoned me within a day and then within three days, the visit was completed. Neil was friendly and very professional and explained what he was doing and why he was doing it. He did the survey quickly and efficiently. Talked me through the Green Deal options briefly which I may wish to consider once I got the report. He promised me the report by Monday, but he turned it around on the same day (a Saturday). Very good value for money (much better price than any of the estate agents quoted for me) and very good service. Very pleased - thanks.