Initially we had a very good experience with our estate agent, then the problems started. We were asked to pay in full the deposit for the house we wanted before we had even seen the contract. On arrival to the property, we were assured it would be deep cleaned, this was not the case and although we were reimbursed for the cleaning we undertook it is still not good practice. My biggest issue with this company is the poor quality of handymen that they use when the property needs some work. Initially we painted all the bed rooms our selves, then when the wall in the living room needed re-plastering the workmen came did a very half-arsed job painted that wall and said \'ill leave the tin of paint for you to do the rest\' We had our bath replaced not so long ago and again the workmen took 2 days to do it and even then had to be called back to seal the area that they initially noted as the leaking bit! Over all, if you pay up and your house is in good condition then people in property are fine however woe betide you if you need repairs!