Excellent service. although dealing with people on the phone, it never felt like ringing a call centre. I got to know about half a dozen of the staff and never had to leave a voice mail message. The initial arrangements for photos, EPC certificates and adverts was surprisingly efficient. We sold two houses and reused the sign saving more money and also recommended them to a friend and duly received our £50 as promised. The system seems to be that which ever member of staff is free deals with the query. This means that sometimes it can get confusing if the staff haven\'t updated the system or communicated. However, I still prefer this way of working than having to wait for one member of staff. Very helpful staff. Thanks to Emma in particular. Russell certainly has a passion for his business!