100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 21,2021
Apr 21,2021
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I think I would rather be homeless then rent from this company again. Please read below before renting!... Very easy to contact and take your money when moving into a property, trying to leave and get maintenance issues sorted is a complete different kettle of fish! Had mould in my property that was never sorted even having a newborn baby which led us not being able to use the second bedroom, had lots of other issues that took over 6 weeks to sort or never even got done by the time we left. We also had mice which someone was called the next day, they then never returned which led to them rotting under our kitchen units and bluebottles flying around the property, when contacting leaders we were told the company were not working on that day (Saturday) so we'd have to leave the windows open until Monday, which I add this was in December. This led to us having to get emergency pest control out of our own money. When giving our notice to leave the property at the end of the tenancy, we were issued with a notice of late rent which we had paid on the correct day of every month and even that month? When we left the property we paid £325 to have an end of tenancy clean which 'was not good enough' and had to call them back out in which they went back just to wipe a few skirting boards... on top of this we were also told we were to pay atleast £200 to have the flat repainted due to the property not being decorated in several years? (Taking in mind we had only been in there 1 year!) Even though the flat was already advertised on the internet and a let had been agreed. At this point is had came clear they weren't just holding my money but they also had another deposit down the same property which I did not think was even legal? Never the less, 6-7 phone calls later and 16 working days of still not having my deposit, I got it back. Luckily I had parents to front the money for me so I could move otherwise I would have lost my new home. Absolutely disgusting excuse of a company and not professional at all! And of course all the excuses were down to 'Covid' which I understand due to being a health worker, however there were always people to answer my calls, but couldn't answer my questions which I find very strange? Please search wide and far before having to settle with a property being let by this agent, as it was probably the worst decision I made. I could write and write about the problems I have had while dealing with this company, but I'm glad to see the back of them and will leave it as that.
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Latest Reviews
25th Feb 2022
reviewed by 'Janet.'
5th Aug 2021
reviewed by 'Banksia Homes Ltd.'
2nd Jul 2021
reviewed by 'Mark R'
21st Apr 2021
reviewed by 'Megan Lavender'
13th Feb 2021
reviewed by 'Stacey'
9th Feb 2021
reviewed by 'Samiksha'
Opening Hours
Address
Leaders
31 South Street
Eastbourne
East Sussex
BN21 4UP
01323 431 333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £925 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- BN20
BN21
BN23
BN22
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Feb 25,2022
Feb 25,2022
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Would not hesitate to recommend this company. The property sold very quickly and Beverley was always there to ensure everything went smoothly, as we're all the staff....
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Aug 05,2021
Aug 05,2021
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We have for many years used the services of Leaders Eastbourne with never any reason to be disappointed. Recently sought to add to our portfolio of rental properties and would only choose one agent to service our requirement.
Many thanks to James and the team ...
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Jul 02,2021
Jul 02,2021
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James and his team have now managed two small flats that I have in the Eastbourne area for approximately 8 years.
Not only did James assist in ensuring that the sales went through smoothly when I bought them but they have ensured that they have been ...
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Apr 21,2021
Apr 21,2021
1
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I think I would rather be homeless then rent from this company again. Please read below before renting!... Very easy to contact and take your money when moving into a property, trying to leave and get maintenance issues sorted is a complete different kettle of ...
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Feb 13,2021
Feb 13,2021
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I would like to thank Jessica for her professionalism and support during the letting of my property. From both sides you have been truly wonderful. Great experience with Leaders and I would definitely use them again.
Stacey...
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Feb 09,2021
Feb 09,2021
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Jessica Crickmore was my agent and I can't thank her enough for all her help. She was so positive and helpful during the entire process that it made it fun instead of stressful. She had answers to all my questions and was quick to respond ...
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Jan 31,2021
Jan 31,2021
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James has always been very prompt with supply of information cannot praise him enough he is a credit to your organisation ....
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Jan 13,2021
Jan 13,2021
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Very happy with attentive, professional service, also very thorough on obtaining pain stakingly details from all chain solicitors during lockdown period, when solicitors were working from home. Sold in a couple of weeks....
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Jun 05,2020
Jun 05,2020
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We have been renting our apartment in Eastbourne with Leaders for 7 years now. After a long let they have just managed a refurbishment for us between tenants and the property is now looking fab again. And despite COVID a new tenant is moving in today. ...
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Sep 18,2019
Sep 18,2019
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Leaders have been really excellent in helping us rent our property. They were super helpful, friendly and have found us two sets of great tenants. When I was having admin difficulties, they were quick to help and sorted it very quickly. Can’t recommend them ...
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Sep 05,2019
Sep 05,2019
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Great service with a less than straight forward tenancy. Jessica was helpful and very sensible and along with Nadia and James who all helped with the renting of my mum's house.
I would highly recommend them....
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Apr 02,2019
Apr 02,2019
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I would like to say that I cannot fault Jo Claxton in any way. Throughout our 9 year tenancy she has been helpful, professional and friendly. Jo always went out of her way to try and resolve any issues and I found her really approachable and ...
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Comment on agent fees
Fair
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Sep 19,2012
Sep 19,2012
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I have been with Leaders at Eastbourne for over three years now and have had excellent service throughout this period, the staff have a first class attitude to customer service, they keep me fully informed of all situations in regard to the letting and are ...
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Sep 15,2012
Sep 15,2012
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I use several agents in Sussex and the West Country, Leaders at Eastbourne have been exceptional. I have notn had a week when a property has been empty apart from decorating etc.Recently due to the need of the Landlord to carry out ugent structural ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in BN21 
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