Appalling. Do not use this agency. The agency has repeatedly not carried out repairs to the property including water leaks and broken heating in the middle of winter. Also, on enquiring about this the staff are inept and exceedingly rude. As soon as they receive the deposit and the direct debit is set up Royston and Lund try their best to opt out of all obligations outlined in the tenancy agreement.
What agent could do to change your mind?
Employ staff with some manners and a degree of competence.