Tomlinson Estate Management
Lenton Nottingham, Nottingham, NG7
3.1/5, 49 reviews
56% recommended
53% sales valuation accuracy
56% sales fee satisfaction
50% lettings valuation accuracy
43% lettings fee satisfaction

“Would give no stars if possible. Absolute sca.....”

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Nov 15,2020
Minithumbdown
By: 'Jane Doe'
Nov 15,2020
5 people found
this helpful
Would give no stars if possible. Absolute scammers. When we moved in, the house was at a despicable standard: the carpets were infected with clothes moths and larvae which destroyed hundreds of pounds worth of clothes and we were left to deal with ourselves for 8 months, the house hadn’t even been dusted before we moved in, there was a thick layer of dust over all furniture including the mattresses. The entire house reeked of cigarette smoke, both toilets hadn’t been flushed for easily weeks and we’re riddled with mould and limescale, the basement was filled with rubbish, old food, kitchen appliances and a TV, there was no WiFi for 6 weeks even though the house contract was ‘bills included’ and we had to set up our own WiFi account just to be able to do uni work, which Tomlinson then failed to pay for several months and we got cut off during exam period. Two of the Velux windows in two of the bedrooms leaked, there was black mould in three of the wardrobes, and one of the velux windows shattered randomly and nearly severely injured one tenant as centimetre thick, 6 inch long shards of glass fell from the ceiling. This window was then boarded up and not repaired for the remaining four months of the tenancy. We have photo and paper evidence of all of this. Upon vacating the property, we had the utmost respect and spent several consecutive days cleaning it from top to bottom, and left it at a far higher standard than it was left when we moved in. We again have before and after photos of the state the house was when we moved in compared to when we moved out. The company then proceeded to charge us a £360 cleaning fee which has been deducted from our deposits, as apparently they spent ‘15 hours’ cleaning it after we moved out, baring in mind it wasn’t even clean when we moved in. It is quite clear that a ‘professional’ cleaning company simply could not spend 15 hours straight cleaning a very average sized house which was already clean. The company referenced as the ‘cleaning company’ doesn’t even exist online, and we have managed to get in contact with previous tenants who were charged the exact same ‘cleaning fee’ several years before. Furthermore, on the Tomlinson website it clearly states that if any deductions were to occur, we would be contacted ten days after the end date of the tenancy, but we were not made aware of this fee for well over a month after the tenancy ended. To conclude, this company is appalling, they quite clearly take advantage of and assume that this huge deposit deduction will not be followed up, but have failed to realise the ability that we have to communicate and collate evidence. Rest assured I will not be leaving this here.
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Opening Hours
Address

Tomlinson Estate Management
143 Lenton Boulevard
Lenton,Nottingham
Nottinghamshire
NG7 2BT
01159249 200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 53% 56% £0 £0
Lettings 50% 43% £380 £4,116
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 17 19 0 0 0 0 3 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Would give no stars if possible. Absolute sca.....”

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Nov 15,2020
Minithumbdown
By: 'Jane Doe'
Nov 15,2020
5 people found
this helpful
Would give no stars if possible. Absolute scammers. When we moved in, the house was at a despicable standard: the carpets were infected with clothes moths and larvae which destroyed hundreds of pounds worth of clothes and we were left to deal with ourselves for 8 ...
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“They’re only out to take advantage of students......”

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Nov 05,2020
Minithumbdown
By: 'Jonny'
Nov 05,2020
1 people found
this helpful
They’re only out to take advantage of students. Our rent has increased by £10pppw for the following year, an increase of £3000 as a house. This increase is unjustifiable and shouldn’t be allowed. How can they justify such an increase without doing anything to ...
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By: Joe Hammond
Nov 06, 2020
View all comments (1)
Hello Jonny, We are sorry that you are not happy with the marketed rent. If you would like to submit an offer to your Landlord please let us know and we can forward this on for you. We have been working with students in Nottingham for 20 years and strongly disagree with your statement that we would be trying to take advantage of them. With regards to repairs, it is hard for us to comment on the particulars as we are not sure which property you are in but please get in touch and we can inv ...

“The worst estate agents I've ever come across......”

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Oct 12,2020
Minithumbdown
By: 'Rachel Irwin'
Oct 12,2020
1 people found
this helpful
The worst estate agents I've ever come across. Took 4 months to get someone in to fix the damp in our student house when there was literally water running down the living room walls and everyone was getting ill. Ignored us for months. When we had ...
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“Burgled twice and they did not care...”

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Oct 11,2020
Minithumbdown
By: 'Abi'
Oct 11,2020
2 people found
this helpful
I rented a property with 5 other girls in my last year of uni. The previous tenants were burgled twice through the same window in the kitchen - Tomlinson's did not tell us this, the tenants did. Despite the burglaries tomlinsons did nothing to add security ...
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“Tomlinson are the worst agent my kids have used...”

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Sep 23,2020
Minithumbdown
By: 'Mike Pilcher'
Sep 23,2020
2 people found
this helpful
While this looks good if you're a landlord, but lousy if you're a tenant, I suggest landlords consider the tenancy act. Tomlinson rent out unsafe and unsanitary property....
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“Avoid at all costs...”

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Sep 15,2020
Minithumbdown
By: 'Andy R'
Sep 15,2020
2 people found
this helpful
Having rented properties in both Sheffield and Nottingham for my children I can, without doubt, say that dealing with Tomlinson was the worst experience ever. When my son initially moved in, the property was filthy and had obviously not been visited by Tomlinson between tenancies. ...
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“From day 1 of our tenancy, after providing th......”

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Apr 20,2020
Minithumbdown
By: 'Michael'
Apr 20,2020
3 people found
this helpful
From day 1 of our tenancy, after providing the agency with a list of issues to do with the house, Tomlinson's were slow to react, taking months to repair, with the large majority of issues being ignored. Furthermore the most severe problems, we, as new tenants, ...
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“I am very disappointed with Tomlinson. Like m......”

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Apr 18,2020
Minithumbdown
By: 'Allison'
Apr 18,2020
2 people found
this helpful
I am very disappointed with Tomlinson. Like many uni students, moved out of accommodation last month although the contract runs until end of July. Although many landlords have been sympathetic and have been willing to negotiate the remaining amount to be paid on an empty ...
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“At the start of the student rental, we gave t......”

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Apr 15,2020
Minithumbdown
By: 'Sudie Bennett'
Apr 15,2020
2 people found
this helpful
At the start of the student rental, we gave them a list of issues that took months to repair, e.g. heating issue sorted in February, reported previous October. Recently with COVID having to vacate the property and requesting rent reduction for last term or ...
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“They won’t allow me to stop paying my last re......”

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Apr 10,2020
Minithumbdown
By: 'Jacqueline'
Apr 10,2020
4 people found
this helpful
They won’t allow me to stop paying my last rent instalment i vacated the property 3 weeks ago. We are in the middle of a pandemic and Tomlinsons staff are causing my family and I stress and anxiety. They keep referring to the contract despite ...
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“Rented a student property with them, often ve......”

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Sep 26,2019
Minithumbdown
By: 'Rory Hillyer'
Sep 26,2019
2 people found
this helpful
Rented a student property with them, often very late at repyling to emails and fix requests, extortionate charges from deposit when we moved out, avoid....
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“Would not even give one star...”

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Nov 16,2018
Minithumbdown
By: 'Disappointed'
Nov 16,2018
3 people found
this helpful
Absolute crap. Tries to rip money off you and take as much of your deposit away as they can. Would clean things up at the end that they have never thought to clean before we moved in. Lets strangers in without texting or calling in ...
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Comment on agent fees
Its a good 90 pounds for each person which I think they did not deserve to have at all. The fact that they were so keen to rent the house out to someone else was so that they could get another 90 pounds from each tenant instead of giving a discount to us which current tenants get for another year.
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“Literally the worst estate agents I will probably ever deal ......”

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Feb 28,2018
Minithumbup
By: 'notts'
Feb 28,2018
8 people found
this helpful
Literally the worst estate agents I will probably ever deal with. They charged an extortionate amount for cleaning at the end of the tenancy, using a company that wasn't even legit. Then only returned the deposit nearly 2 1/2 months after the tenancy ended, which meant that ...
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“They offer a very good customer service, I highly recommend ......”

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Dec 22,2017
Minithumbup
By: 'Lynn Blakeborough'
Dec 22,2017
1 people found
this helpful
They offer a very good customer service, I highly recommend using this company. They are very friendly and have helpful staff....
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“Pathetic customer service. They drag their heels for anything that ......”

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Oct 26,2017
Minithumbdown
By: 'Lenton'
Oct 26,2017
7 people found
this helpful
Pathetic customer service. They drag their heels for anything that looks likely to inconvenience them, ignoring emails and avoiding phone calls. Their response to our deposit queries has been nothing short of a joke, failing to reply to us or give us access to the ...
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“They are slow and respond slowly to requests. They took 6 ......”

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Sep 27,2017
Minithumbdown
By: 'Hannah Zailey'
Sep 27,2017
4 people found
this helpful
They are slow and respond slowly to requests. They took 6 weeks to get my deposit back to me (despite the fact it should take 10 days) and even then they disregarded my email giving them a forwarding address and sent my all my personal information, as ...
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Comment on agent fees
Expensive, but similar to that of most other student lettings agents.
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“Genuinely shocking service, my third year of renting from a ......”

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Sep 22,2017
Minithumbdown
By: 'Every Tomlinson Tenant'
Sep 22,2017
3 people found
this helpful
Genuinely shocking service, my third year of renting from a student landlord in Nottingham and by far the worst experience any of my house has had. Communication is non-existent - they will literally never answer the phone even when people are in the office, and ...
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“I have been renting through Tomlinsons for 2 years and found ......”

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Feb 22,2017
Minithumbup
By: 'Toni young'
Feb 22,2017
1 people found
this helpful
I have been renting through Tomlinsons for 2 years and found everyone in the office helpful. Especially Joe. Any maintenance issues have always been dealt with promptly. Would highly recommend this agency....
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“This is the best agent I have dealt with in ......”

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Jan 31,2017
Minithumbup
By: 'Adrian'
Jan 31,2017
0 people found
this helpful
This is the best agent I have dealt with in the last three years in Nottingham. Really helpful and efficient. Clear paperwork and they always call me back and try to help with problems....
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Comment on agent fees
Fees are standard and fair
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“The house was not ready when we were moving in ......”

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Aug 25,2016
Minithumbup
By: 'Kate'
Aug 25,2016
3 people found
this helpful
The house was not ready when we were moving in to the house. They try and charge you for everything possible including not giving the full deposit back. Terrible company. Would not recommend for fellow students....
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Comment on agent fees
Bad
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“Absolutely appalling experience for everyone.Firstly, I arrived to a ......”

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Aug 25,2016
Minithumbdown
By: 'UniOfNotts'
Aug 25,2016
3 people found
this helpful
Absolutely appalling experience for everyone. Firstly, I arrived to a broken house with half of the kitchen appliances either broken or not functioning properly. The TV took literally months to sort of, getting engineers and other professionals to sort it out, when all that was ...
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Comment on agent fees
Poor, we definitely did not get our money's worth. My new house which is just about the same price (a little cheaper) and it is a luxury compared to this house.
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“I have dealt with many estate agencies (enough to know ......”

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Aug 21,2015
Minithumbup
By: 'Souvik'
Aug 21,2015
3 people found
this helpful
I have dealt with many estate agencies (enough to know most of the unscrupulous practices and beat them in their own games) but unlike them Tomlinson Estate Management was very professional, cooperative and unlike many others with rip-off charges at the drop of a hat ...
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Comment on agent fees
Everyone charges a fee. Sometimes it could be inconvenient for a student. But it becomes worse if there random charges there on and no assistance is provided during the tenancy. Tomlinson Estate Management did have a sign up fee but they deserve that as they solved every issue during our tenancy instantly without ripping off absurd charges.
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“For the second year running Tomlinson Estates in the shape ......”

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Jul 20,2015
Minithumbup
By: 'brianlayzell'
Jul 20,2015
0 people found
this helpful
For the second year running Tomlinson Estates in the shape of Joe Hammond has been very helpful in renting out a room for us in our property. Excellent service...
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“I haven't moved in yet, but I have received the ......”

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Jun 24,2015
Minithumbdown
By: 'Anon'
Jun 24,2015
1 people found
this helpful
I haven't moved in yet, but I have received the moving in leaflet outlining various fees, conditions etc that are new to me: -£12 to send a letter about outstanding rent -£10 to request letters or documents -£50 to 'notify change of the burglar alarm ...
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What agent could do to change your mind?
Absolutely insane. Can't tell if taking the mick or actually being serious and asking you to pay ‚£12 for a letter to be sent to you, and ‚£50 for changing a burglar alarm code. etc...
Attached Filesnbsp;
Comment on agent fees
Absolutely insane. Can't tell if taking the mick or actually being serious and asking you to pay ‚£12 for a letter to be sent to you, and ‚£50 for changing a burglar alarm code. etc...
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By: Thomas Tomlinson
Jun 24, 2015
View all comments (1)
Dear Future Tenant, Thank you for writing the review, we appreciate feedback and that you have concerns with your up and coming tenancy. We have recently sent out our moving in emails which lay out various details of the moving in process as you know. The charges below were outlined in this email in order to give greater transparency showing the way in which we work. We detail these charges in all tenancy agreements as well as display them clearly in the office. I appreciate you may feel ...

“In a previous review I stated Tomlinson had performed inadequately ......”

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Jun 11,2015
Minithumbup
By: 'Sam Hale'
Jun 11,2015
1 people found
this helpful
In a previous review I stated Tomlinson had performed inadequately and that a certain member of staff had been particularly bad. However, after speaking with Tom Tomlinson, who is very professional and pleasant to deal with, I realised we were emailing a redundant email address ...
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“Tomlinson's communication is awful, there are multiple problems with the ......”

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Feb 09,2015
Minithumbdown
By: 'Sam H'
Feb 09,2015
6 people found
this helpful
Tomlinson's communication is awful, there are multiple problems with the house that should be very easy and quick to fix. Multiple emails, five telephone calls and over three weeks later nothing has been done. The replies we do receive are incoherent and not to the ...
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What agent could do to change your mind?
Hire intelligent employees who can actually deal with problems that tenants have. Fix problems with houses quickly Treat tenants like humans, not just as a source of income.
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“I was recommended Tomlinson Estate Management by a friend to ......”

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Dec 05,2014
Minithumbup
By: 'Tom K'
Dec 05,2014
1 people found
this helpful
I was recommended Tomlinson Estate Management by a friend to help manage a number of properties. Having spoken with the manager about possible options, I found him to be very informative and friendly, a huge contrast to the service I got from one of the ...
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“Come highly recommended. They manage a number of properties for ......”

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May 29,2014
Minithumbup
By: 'Mark T.'
May 29,2014
0 people found
this helpful
Come highly recommended. They manage a number of properties for me and are very attentive to the needs of my tenants and attend each request from my tenants immediately. It gives me peace of mind knowing that I have left my properties in such competent ...
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“This is the first time I have left a review ......”

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May 29,2014
Minithumbup
By: 'G P'
May 29,2014
1 people found
this helpful
This is the first time I have left a review but feel like finding a good letting agent whilst I was studying at university was a big decision. I'm so very glad I made the right choice by using Tomlinsons. The properties I have rented ...
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“I was a tenant of TEM for the past 2 years ......”

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May 14,2014
Minithumbup
By: 'Student1234'
May 14,2014
0 people found
this helpful
I was a tenant of TEM for the past 2 years and I can't fault them. They offered good advice and the staff aren't pushy at all. I wasn't pressured into renting anything and they were quite happy to let me walk away to have a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Tomlinson Estate Management, Nottingham NG7 2BT


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