91% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
Oct 11,2020
Oct 11,2020
2
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Avoid this agency by all means! Very unprofessional staff! So many lies and promises that never happened. The worst letting experience in my life full of stress! In August Krista and Cameron have done the viewings for the property I have chosen to rent, none of them had shown us the full territory of the property, which I have to maintain and which includes front garden with lots of trees and bushes. I have found about that only on the day my tenancy started. In August we have signed the pre tenancy agreement, have passed all the relevant checks. Once we have paid money for the property, they completely lost interest communicating to us. All September we have been calling and emailing Cameron about the actual contract to sign, but he was postponing this procedure until 29th September (4 days till tenancy start) and then we have received a phone call from Cameron where he was saying the house has been professionally cleaned and disinfected and the next day we have received draft contract. We have read it asked some questions related the agreement, Oasis replied and then silence...We have sent another email requesting the contract without luck. One day before moving in, Cameron gave us a call telling that the landlady will be doing check in not mentioning anything about the contract when we asked. On the day of tenancy supposed to start I rented a van came to the property full of my staff. The landlady met me, pointing out to forget about the Oasis, as suddenly she has her own tenancy agreement which I have to sign ASAP, because she is in rush. The new agreement was completely different to the one Oasis offered. It took me some time to read everything. Then she showed me the garden I have never been showed before saying I have to maintain it, when I explained that no one showed me it before, the landlady said, that it's my problem, if I don't like it, sign the contract or don't waste my time. When I called Krista, she only said "sorry". So I had no choice but to sign landlady's contract otherwise my family would end up on the street. I quickly reloaded the van and came back to my old place to finish packing. The next day, which was Sunday we moved in and suddenly my wife started to have an allergic attack, she is very allergic to mould. After we have examined the property, we have found multiple locations of mould in wardrobes, windows and cupboards. The property was in horrible condition, stinky carpet flooring, dust everywhere, curtains, our white socks became black just after we entered it. We have called the landlady she started shouting at us saying that we have done all that mould, dust and dirt, screaming to get out of her house and leave the keys to her friend and she is calling the police. We said ok, but return us our money back which is one month rent and five weeks deposit, she refused and hang up. There where three other people witnessing this situation and they were shocked seeing property conditions and landlady's attitude. When we have looked at landlady's check in inventory report which also was wrong dated, one day before we have started our tenancy agreement, she stated that the property is in a good condition. We have sent two emails to Oasis, no one replied us. On Monday 5th October, the landlady has arranged cleaning services, we had to bring all our belongings outside for a couple of hours under the rain. And still the house wasn't clean enough, it's the seventh day of our tenancy and we are still cleaning, we have done the 185 pages inventory amendments report. Only on Tuesday we have got a reply from Cameron to one of our messages, asking - Is everything sorted now? When I have tried to reach him, apparently he was busy and his manager just apologised about our situation, stating that this kind of things do happen. Oasis customer service is terrible, I also work in customer service sphere and have large client database, and I would not recommend Oasis to anyone. They lied to us, manoeuvring about tenancy agreement, cleaning and also they said the landlady is a nice lady living in Germany, but apparently she lives in Yorkshire. Hopefully Oasis director will read this review as I have asked to pass my emails to him/her, but nobody contacted me. And certainly, none will cover the cost of time lost to move my staff in and out the property for cleaning purpose, while seeing my wife stressed and 2 year old child crying, just because some irresponsible personnel didn't know much about property that they shown us.
And an extra bit of grief on top of this was disappearance of my scan tool tablet, which costs £500, right after professional cleaning company visit to the property, arranged by the landlady on the 3rd day of our tenancy. Hope, you Oasis guys will read my review and put yourself in my family's place in this situation. Regards
And an extra bit of grief on top of this was disappearance of my scan tool tablet, which costs £500, right after professional cleaning company visit to the property, arranged by the landlady on the 3rd day of our tenancy. Hope, you Oasis guys will read my review and put yourself in my family's place in this situation. Regards
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Latest Reviews
9th Jun 2021
reviewed by 'Grazyna Wrobel'
29th Jan 2021
reviewed by 'Natalie'
9th Dec 2020
reviewed by 'Alan'
11th Oct 2020
reviewed by 'EVGENIY'
28th Aug 2020
reviewed by 'Xu'
Opening Hours
Address
Oasis Estate Agents Ltd
Mallard Court 4 Clarence Street
Staines upon Thames,Staines
Surrey
TW18 4SP
01784 441 818
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 94% | £119,000 | £675,000 |
| Lettings | 100% | 94% | £775 | £1,325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 0 | 25 | 2 | 56 | 1 | 39 | 0 | 4 | 2 |
Areas covered
- TW18
- TW15
- TW19
- TW20
- TW17
- TW16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 09,2021
Jun 09,2021
0
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We just moved in a very nice flat, and I must say that I'm impressed by professionalism of OASiS staff.
They are very nice and helpful, try to help me with all my enquires as soon as possible. I recommended this estate agency to all ...
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Jan 29,2021
Jan 29,2021
0
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Thank you Krista so much.
You gave us a First class service and have been outstanding all the way through
Amazing service
Thank you
Natalie Shannon...
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Dec 09,2020
Dec 09,2020
0
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Oasis estate agents have been on hand from the very beginning of our purchase. Anytime any information was required it was delivered swiftly and efficiently. I would not hesitate to use these guys in the future.
Many thanks all the team.
Mr and Mrs Fyfe...
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Oct 11,2020
Oct 11,2020
2
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Avoid this agency by all means! Very unprofessional staff! So many lies and promises that never happened. The worst letting experience in my life full of stress! In August Krista and Cameron have done the viewings for the property I have chosen to rent, none ...
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Aug 28,2020
Aug 28,2020
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Definitely the best estate agents I’ve ever met. Krista helps my family with the property renting. She is a professional and kind person and can always reply our queries in really quick time. If you are looking for an agent. I will highly recommend ...
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May 05,2020
May 05,2020
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Very nice, customer service oriented staff. They are professional and really work hard to assist you with your requests. Cameron Mackenzie was very helpful and was patient and attentive when negotiating the rental contract for us....
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Apr 04,2020
Apr 04,2020
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We had a wonderful experience with Oasis. Krista, Emma and the gang were all highly professional, helpful, and communicative throughout the whole process. We love our new home, and feel confident in Oasis to have our back should we have any problems. Would definitely recommend. ...
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Jan 13,2020
Jan 13,2020
0
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Writing this review because of the excellent help provided by Ishwar Mair. I have been in contact with several agencies, but thus fur i can confirm that this has been my best one. As I work fulltime, for me the most important thing is flexibility. ...
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Nov 09,2019
Nov 09,2019
0
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Ishwar Mair was an outstanding letting agent. From start to finish nothing but first class professionalism. Help us at every point and went about and beyond to meet our needs! Highly recommend this agent!...
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Nov 04,2019
Nov 04,2019
0
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We have just moved out of a rented property and it was so simple and well done.
We moved out due to personal reasons nothing wrong with the property etc, we are hoping our next property will be to buy not to rent.
We will ...
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Aug 15,2019
Aug 15,2019
0
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I'm shocked by amount of good reviews this estate agent has, the lettings department has a lot to be desired for * in lettings is rude and unprofessional and frankly terrible at her job. The lettings agency is meant to advise and help with any issues ...
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May 13,2019
May 13,2019
0
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We sold our house through Oasis in Staines. Spencer handled the sale with helpfulness, professionalism and friendliness, even though there were problems encountered along the way. We give him 5 stars for all his efforts to assist us....
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Comment on agent fees
Just the same as others
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Apr 10,2019
Apr 10,2019
0
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I would like to say thank you to Edwina, Spencer, Lawrence, Tayler, Jonathan and everyone else at oasis who helped to sell my house. Very helpful and hard working people. I couldn't have asked for nicer people to help sell my house. Lovely people....
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Comment on agent fees
Very good
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Apr 08,2019
Apr 08,2019
0
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Spencer helped myself and my friend buy our property in March and we were thoroughly impressed with his patience, guidance and professionalism. As first time buyers we needed a lot of information which Spencer was able to promtly help with and he also made himself ...
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Dec 15,2018
Dec 15,2018
0
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Oasis has managed our property in Wraysbury for nine years, and they never fail to help when needed,
Such friendly staff, they have helped with so many problems, I live sixty miles away, and rely on these people utterly, and they never let me down....
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Comment on agent fees
Very competitive, and certainly value for money for how many times I have asked them for help
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Aug 02,2018
Aug 02,2018
0
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Oasis managed both our sale and purchase and we found them to be very helpful and friendly. They kept things moving and kept us up to date and informed with all developments. We were very impressed with their service....
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Jul 19,2018
Jul 19,2018
0
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Great appreciation to Spencer and the rest of the dedicated Team Oasis for their efforts to bring about a successful outcome for both seller and purchaser....
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May 11,2018
May 11,2018
0
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We had no problems with Oasis. The whole team were open, friendly and professional. We highly recommend them....
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May 05,2018
May 05,2018
0
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Having purchased and sold 15+ properties Oasis are by far the best estate agents I've had the pleasure in dealing with. In particular Ryan who is truly exceptional in going the extra mile in ensuring things go smoothly in an efficient, professional and no fuss manner. ...
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Comment on agent fees
Competive and certainly true value for money.
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Apr 25,2018
Apr 25,2018
0
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Connie showed me around a property I was interested in renting. She was really helpful and provided great customer service. She was professional yet very kind, respectful and approachable....
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Apr 24,2018
Apr 24,2018
0
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Oasis staff is great at managing our let in Staines for us. They deal promptly with any issues or ongoing maintenance that needs doing. We have been with them for over 5 years and no complaints yet!...
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Mar 05,2018
Mar 05,2018
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I would like to thank Ryan and Spencer for all their help and guidance with our recent house purchase. It wasn't as straight forward as we had planned but Ryan and Spencer were brilliant brokers between us and the sellers as we overcame our bumps ...
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Comment on agent fees
Not applicable in our case
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Feb 14,2018
Feb 14,2018
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I want to congratulate the Oasis team on their excellent customer service, a special mention going to Ryan.
He works well for and within the team, communicating with me at all times and keeping up to date with the sale of my Mother's property.
The ...
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Comment on agent fees
Good value for money.
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Feb 14, 2018
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Thank you for your kind words, they are greatly appreciated to show the efforts of the team at Oasis. I am pleased to say we pulled out all the stops not once but twice after and hope to work again with you soon. ...
Jan 18,2018
Jan 18,2018
0
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From the first viewing Julie made me feel at ease and was more than helpful in answering all the questions I had. After making an offer on a property both Julie and Kayleigh worked extremely hard in getting me into the property as soon as ...
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Comment on agent fees
Good
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Nov 27,2017
Nov 27,2017
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Spencer was very friendly yet professional when he spoke to me on our initial phone call and also when he showed us a number of properties. He helped us post buying our property when we needed some questions answered. He was very personable....
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Mar 29,2016
Mar 29,2016
0
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Amiee Bryett is a fantastic estate agent and person. She and her company rescued my house sale that had gone very stale. Amiee worked tirelessly to repair the sale and we today have completed in under 8 weeks. I would recommend oasis very highly especially Amiee....
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Comment on agent fees
Good
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Dec 16,2015
Dec 16,2015
0
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The sale of my house went through smoothly, Amiee and Steve kept me informed every step of the way, they kept in regular, professional contact and updated me as and when there was an update, I have another property to sell next year and would ...
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Comment on agent fees
Very reasonable
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Dec 12,2015
Dec 12,2015
0
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After a shaky start with another member of staff, Amiee took over our account and immediately rebuilt our confidence in the agent. She was always at the end of the phone and returned unanswered calls promptly (even on her day off!).
She retained a positive ...
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Jul 26,2015
Jul 26,2015
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Amiee from Oasis estate agent assisted us buying our first property. She was prompt in replying to our doubts and questions. Towards the completion date, when the sellers solicitors were trying to postpone the completion date, she took control over the situation and communicated effectively ...
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Jul 07,2015
Jul 07,2015
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I was extremely satisfied with the way Aimee managed the sale, starting from understanding the reasons behind my urgency and looking after the end of the tenancy and putting the house on the market at the appropriate time. I was also very pleased about Aimee ...
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Thank you for registering your points on all Agents and we have a procedure with all complaints. Please foward all correspondence to Steven Harvey Managing Director Direct Line 01784 415222 Mobile 077799887716 E:mail [email protected].
Last updated at 12:19 PM 05/04/2018 by allAgents
Best Letting Agent in Staines 
