“the staff are not professional and their behaviour is too impolite...”
1 Star Review
Oct 12,2020
By:
'Garmaki'
Oct 12,2020
Branch: Birmingham, 26 Hall Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B1
Branch: Birmingham, 26 Hall Street
Lettings (as a Tenant)
Postcode: B1
3
people found
this helpful
the staff are not professional and one of them who is responsible for a maintenance issue, she is too impolite and unprofessional, and most of the time she did not answer your email.
I rent an apartment in late August, when I got the key, some furniture had been broken and did not get the postbox key.
It takes a month to receive the postbox key, they did not check the apartment before. it took more than a month to replace the broken stuff, and each time I contacted them they said 'oh ok I will call the landlord JUST NOW', or they said, 'I sent him an email last week but he did not answer'! ok, it is your responsibility to follow up and find the landlord to sort the issue, not wait until I call you to follow up.
Even, one time, when I called them one of the staff said why you call every day, we will order or we will ask the landlord to bring the postbox key. while it was about the month that nothing was replaced and I did not receive the key, however, the property should be checked before a tenant gets a key.
When I received the key, it was the wrong one, and again the same process. for everything I should have contacted them several times. Finally, after 45 days the furniture was replaced.
While I rented the apartment with the properties they showed me at visiting day, which I paid for that, I expected to replace the broken furniture with the same, however, the agent said if you want you can buy the new one and 'The chest of drawers were replaced with a like for like'. too impolite.
I do not know who is the manager of this agency but the manager should teach them some professional behaviour, at least learn them do their responsibilities.
they do not do their responsibilities. because I am sure in future there will be some issue and I need to contact them, while it is a nightmare.
3
people found
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