0% lettings valuation accuracy
50% lettings fee satisfaction
Aug 28,2020
Aug 28,2020
2
people found
this helpful
this helpful
I don't think they have terrible intentions but as a small agency you can definitely tell they value their landlords more than their tenants. We have had several interactions with them where the various staff members become very combative very quickly. For example, scheduling an inspection of the property (pre-covid) requiring me to take a day off work and then not even ringing the doorbell when they arrive before leaving again. When I call to inquire late afternoon asking what time they will be arriving I get told that "they don't have to answer my questions" and I have the recording of the whole conversation (from them) showing how quickly they escalate any critique. In general, I find their attitude slightly unnecessary and as much as I want to support independent businesses they have some work to do on their interpersonal skills if they want to position themselves as a middle man between tenant and landlord.
In general, they are also quite slow at responding to relatively minor things and their communication is always lacking. My general feeling is that they want to keep their landlords happy and will therefore pass on any cost possible to tenants and if a tenant knows their rights they get very defensive very quickly.
Regarding deposit return (I think a concern for every tenant).. they waited the full 10 working days to notify of any deductions and then there was the inevitable slow communication to progress the process. With 2 small children, one on the way, a new house to get ready and full time jobs we chose not to dispute the deductions but their claims were very tenuous (e.g. we used a Platinum approved cleaner who guarantees the work for twice the cost of some other end of tenancy quotes to avoid any hassle and yet they still deducted £36 for cleaning claiming their 'other' cleaner essentially would have done a better job.) I think that anyone with time on their hands could successful dispute the claims but for us we had had enough of dealing with Platinum and were glad to not have to deal with them any more.
I personally, would not recommend finding a rental property from Platinum Properties if at all possible although I do wish Maria well and hope that they can improve their service to future tenants.
In general, they are also quite slow at responding to relatively minor things and their communication is always lacking. My general feeling is that they want to keep their landlords happy and will therefore pass on any cost possible to tenants and if a tenant knows their rights they get very defensive very quickly.
Regarding deposit return (I think a concern for every tenant).. they waited the full 10 working days to notify of any deductions and then there was the inevitable slow communication to progress the process. With 2 small children, one on the way, a new house to get ready and full time jobs we chose not to dispute the deductions but their claims were very tenuous (e.g. we used a Platinum approved cleaner who guarantees the work for twice the cost of some other end of tenancy quotes to avoid any hassle and yet they still deducted £36 for cleaning claiming their 'other' cleaner essentially would have done a better job.) I think that anyone with time on their hands could successful dispute the claims but for us we had had enough of dealing with Platinum and were glad to not have to deal with them any more.
I personally, would not recommend finding a rental property from Platinum Properties if at all possible although I do wish Maria well and hope that they can improve their service to future tenants.
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Latest Reviews
28th Aug 2020
reviewed by 'Lindsey'
24th Oct 2016
reviewed by 'Anon'
Opening Hours
Address
Platinum Properties (Ely) Limited
22 Market Place
Ely,Ely
Cambridgeshire
CB7 4NT
01353 664728
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £680 | £1,025 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- CB6
- Cambridgeshire
- CB7
- Suffolk
- CB8
- CB24
- CB23
- CB25
- CB21
- CB4
- CB5
- CB3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 08,2021
Oct 08,2021
1
people found
this helpful
this helpful
Malicious or Ignorant. Platinum Properties were unable to complete even the basic repairs, took two years to resolve mould issues still was not resolved by the time we left. Tried to charge us for damage to the ceiling caused by a leak that was reported ...
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Oct 12, 2021
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(1)
Whilst reading this review I would simply ask the reader to consider the following. If the issue was a new shower head as the tenant wishes us to believe in this review (despite first suggesting it was a leak both to us and in his own review above), why did he not spend a few pounds to behave in a ‘Tenant like manner’ (Judge Denning, Warren vs. Keen) and replace the shower head? If his conclusion is to be believed, he could have resolved the issue directly in a matter of days and himself sav ...
Aug 28,2020
Aug 28,2020
2
people found
this helpful
this helpful
I don't think they have terrible intentions but as a small agency you can definitely tell they value their landlords more than their tenants. We have had several interactions with them where the various staff members become very combative very quickly. For example, scheduling an ...
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read full review
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Dec 01,2019
Dec 01,2019
0
people found
this helpful
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Platinum Properties, will do anything and everything to drain money out of you. Extremely unreliable, very slow to repair anything that goes wrong. When we left the property, one of the fences was about to collapse in the neighbours back yard because they could not ...
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Jul 24, 2020
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(3)
Thank you George, I am sorry I didn't see your review immediately. This isn't a site that notifies us of reviews.
I am sorry to hear that Citizens Advice don't seem to have advised you that, in disputing a proposed charge, you would actually receive the balance of your deposit not in dispute immediately and only the monies in dispute would have been held, this is also outlined in the deposit protection information provided at the commencement of the tenancy.
Thankfully the reviews provided ...
Oct 24,2016
Oct 24,2016
4
people found
this helpful
this helpful
If you value your deposit, then do not use this company - they are supposed to work equally for the Landlord and the tenant but this isn't the case. It's all about the money with them, they do regular visits and never point out what ...
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Comment on agent fees
Very expensive
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Nov 12, 2016
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Thank you for your review. I have now personally looked into the matter And can respond as follows.
Whilst we fully appreciate you are upset by the findings and the decisions made by the Deposit Protection Service when they carried out their review of the damages caused to the property whilst it was in your care, they are an independent redress scheme who are designed to protect your deposit from spurious claims against it. The fact that their decision fell in favour of your Landlord after t ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:07 PM 06/03/2014 by Maria Morgan
