“The worst estate agent in Peckham- My prope......”
1 Star Review
Jul 19,2020
By:
'nev'
Jul 19,2020
Branch: London, 129 Bellenden Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SE15
Branch: London, 129 Bellenden Road
Lettings (as a Landlord)
Postcode: SE15
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The worst estate agent in Peckham
- My property was let and managed on an assured shorthold agreement by Gareth James and the agreement wasn't worth the paper it was written on as the tenants broke it 6 months in.
- I was informed by the agent one of the tenants had lost his job and both wanted to leave the flat at the end of the week, only to find out when I asked for proof he had not lost his job but that wished to move out regardless. The agents did not get factual information from the tenants and only did so when I suggested getting an official letter from the tenants employer to confirm this. Eventually the agent then confirmed the tenant had indeed forged a job termination letter, the tenants moved out netherless.
- The management service is a joke as they allowed the tenants to vacate the flat without ensuring my keys were collected. I had to pay a locksmith to change the lock as the Gareth James distanced themselves from me by ignoring my multiple email request to get my keys back prior.
- Rather than taking the tenants to court for breach of the tenancy, I agreed to the tenants proposal to release the tenancy deposit to me, and for the tenant to release the agreed one month rent deposit. Gareth James had the authority as a member of TDS to submit a proposal to release the deposit but they refused and ignored my many emails requesting this. I would also leave numerous for Cameron Cummings the Sales and Letting Manager to respond but he did not respond.
- When the TDS finally released the deposit to me via Gareth James, the estate agent had the audacity to take over 200.00 from the deposit which was agreed with the tenants to be returned to me as part of the surrender.
I sent multiple emails to both managers Cameron and Tomas requesting them to release the full monies owed or an explanation as to why i was shortchanged, unfortunately i received no reply, acknowledgement of email or telephone.
Gareth James are the worst estate agent in peckham as they basically wash their hands with you if a tenant moves out before the tenancy ends, and if you no longer wish to use them to relet the property They are not bothered even to get your keys back or reply
- The reference agency which gareth james use are not accurate, a false reference was given to me.
- The estate agents advised both tenants had permanent jobs and this was shown on job references at the beginning of the tenancy but I came to realise both were contracting and one tenants profession was different to the job evidence information that was given to me initially.
- The sales manager (Cameron Cummings & Tomo Lloyd) see you as a moneybag and doesn’t care about the basic concept of providing a good service to ensure repeat business.
- The let and managed experience I have had with this agent has been poor I have been passed from person to person, in fact I feel I have been robbed blind by them, I basically have not got what I paid for. They source unreliable, uncertain tenants, I would not use again or recommend Gareth James to my worst enemy
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