“We have lived in a Jacksons property in Strea......”
1 Star Review
Jun 12,2020
By:
'Jack'
Jun 12,2020
Branch: London, 1-3 De Montfort Parade
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: SW16
Branch: London, 1-3 De Montfort Parade
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: SW16
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people found
this helpful
We have lived in a Jacksons property in Streatham for the last 3 years and the experience has been absolutely terrible. On every single occasion there has been a problem with our property (leaking roof, rotting decking, broken oven, broken boiler) - we have had to push them to do anything about it and on occasion have had to go directly to the landlord to get anything done. Being rubbish at sorting any issues with the property was bad enough - but now we are trying to leave our rental property their incompetence has hit new heights.
Our tenancy expired midway through the peak of the pandemic lockdown and went on to a rolling contract while we tried to sort out our delayed house purchase. We spoke to Jacksons on multiple occasions to clarify our notice period and make sure that when we moved out we would have the minimum amount of overlap between our rental and mortgage payments. Every time we spoke to the letting director Will the answer was 'your notice period is one month', you can serve your notice once you know when you move in - don't worry'. The day that we gave our notice we spoke to Will and he re-confirmed that the notice was one month from the day it was served. The next day we received an email from another property manager saying that actually the notice period could only be served on the first or last day of the rental period, so despite all of Will's assurances, we would need to pay a full month of rent for a house we'd no longer be living in.
Because nothing was put in writing from either us or them about the terms of the rolling contract or the notice period - we have no choice but pay almost £1500 for a month of rent somewhere we won't be living a few days after our last rental payment.
Moral of the story is - don't trust letting agents, get everything in writing - don't assume that what they tell you is correct...even when it's the most senior person in the office.
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