100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
May 20,2020
May 20,2020
1
people found
this helpful
this helpful
We would not recommend this agency to anyone. Overall, we found the responses we received to be unprofessional, closed off and selfish. We were in the final stages of agreeing a completion date on a property and pushing our sale through so that Boyce Thornton and the landlord could plan accordingly for re-letting the property. This was 2 months in advance of the end of our tenancy and not a requirement of the agreement.
As part of this process, we raised the question of whether there was an option of agreeing a short extension to ensure we weren't left homeless when our baby was due. However, rather than having a conversation with us or showing any flexibility, we received a hard deadline date to either sign on for another year or to agree to leave at the end of our tenancy. Hilariously, our property manager genuinely suggested that if they couldn't find a replacement tenant, they would ask the landlord if we could stay on whilst they continued to search for a replacement.
Not wanting the stress of arguing with them on tenant's rights, we agreed to vacate. Communication whilst they arranged viewings was equally bad. We received an email saying they'd booked a viewing (without our approval) and failed to tell us when that viewing wasn't going to go ahead. Amusingly, after showing us no flexibility, the agent re-marketing the property asked us whether he could take some new photos inside the property (to use how we had decorated the flat with our furniture to sell the property). We were also asked whether we could move out before our tenancy ended to accommodate a tenant who was interested. Finally, at checkout, we were overcharged for one replacement light bulb (£20) and a replacement key (£15) which we agreed to pay purely to end our relationship with them.
Overall, we are glad to be free of this estate agent and would not recommend them to anyone. Another example of an estate agent who looks at tenants as exchangeable and treats even good tenants badly without considering that tenants are their potential buyers/sellers in the future.
As part of this process, we raised the question of whether there was an option of agreeing a short extension to ensure we weren't left homeless when our baby was due. However, rather than having a conversation with us or showing any flexibility, we received a hard deadline date to either sign on for another year or to agree to leave at the end of our tenancy. Hilariously, our property manager genuinely suggested that if they couldn't find a replacement tenant, they would ask the landlord if we could stay on whilst they continued to search for a replacement.
Not wanting the stress of arguing with them on tenant's rights, we agreed to vacate. Communication whilst they arranged viewings was equally bad. We received an email saying they'd booked a viewing (without our approval) and failed to tell us when that viewing wasn't going to go ahead. Amusingly, after showing us no flexibility, the agent re-marketing the property asked us whether he could take some new photos inside the property (to use how we had decorated the flat with our furniture to sell the property). We were also asked whether we could move out before our tenancy ended to accommodate a tenant who was interested. Finally, at checkout, we were overcharged for one replacement light bulb (£20) and a replacement key (£15) which we agreed to pay purely to end our relationship with them.
Overall, we are glad to be free of this estate agent and would not recommend them to anyone. Another example of an estate agent who looks at tenants as exchangeable and treats even good tenants badly without considering that tenants are their potential buyers/sellers in the future.
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Latest Reviews
20th May 2020
reviewed by 'chantal'
Opening Hours
Address
Boyce Thornton
High street
Oxshott
Surrey
KT22 OJN
01372 844200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £1,275 | £1,275 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 20,2020
May 20,2020
1
people found
this helpful
this helpful
We would not recommend this agency to anyone. Overall, we found the responses we received to be unprofessional, closed off and selfish. We were in the final stages of agreeing a completion date on a property and pushing our sale through so that Boyce Thornton ...
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Aug 17,2018
Aug 17,2018
0
people found
this helpful
this helpful
I was signposted to Boyce Thornton by 3 unrelated professionals. They have been diligent and accommodating throughout the sales process and kept me fully informed. When ever I have left a message I have received a prompt response and I feel they have represented my best ...
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Comment on agent fees
The fee proposal was fair at the start, which removed that ‘haggle factor’ on the way in.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
