Dec 24,2019
Dec 24,2019
12
people found
this helpful
this helpful
TAKE YOUR MONEY AND RUN THE HAVE THE WORSE CUSTOMER SERVICE
We bought our first flat last year in Hendon Waterside Peregrine Apartments and as you know it was a special occasion for me and my partner but Barratt with the help of their property management company (First Port) made it hell for us. They do not care about your well-being or what you have purchased and all they care about is the money and as soon as they take the money THEY DO NOT CARE what have they built and to fix the problems which comes with the property.
I give you some example of what we have gone through from the day we moved in. I wish i could add some picture so you know what I say is real. You can see they have not replay to any of the reviews here cause they don't care about the customer service or you as a buyer and all they care is to take your money and leave you on your own.
1. We moved in first week of December 2018. The first day we moved in, There were no hot water or heating for at least 10 days. After telling them so many times that we have no heating or water they finally came to look at the problem. When they look at the boiler they found out the heating is not even connected so they tried to fix it. After that the flat got so hot that we had to leave the windows open in the middle of winter and there was no way to turn the heating down. The second time they came to look at it, they found out the whole thing is not working properly and the had to fix the whole thing AGAIN.
2. The flat door was so hard to open that my partner always waited for me to open the door for her and after telling them so many times I had to fix the door myself and take the door closer out in order to be able to get in or out our own flat
3. There was and still is a part of the celling damaged from the day we moved in and I asked them to fix it and it has still not fixed.
4. 2 weeks after we moved in to our flat, on a weekend, The fire sprinkler in our third bedroom went off for no reason and the whole room was flooded and the water even went to the main bedroom. The noise it created was like a tsunami coming down our celling. After calling their “emergency number”, the project manager came and saw what has been done to our flat due to the technical fault in their system in our brand new flat. The water went everywhere. I asked them to change the whole carpet in the third bedroom and main bedroom but they did not do that and they said we are going to just dry it out. I did not agree to this but now they said we did all we could. After a few months and us complaining the project manager and someone else from the head office came and the project manager portended it was the first time he has seen and known about it. The whole room started to smell and now the floor parquet are coming off now. They fixed the celling but the work is so messy you can not even believe it.
5. They use cheap product even they promise you a good quality product. After a few months the kitchen sink started to flood the kitchen cabinet and when we brought in the plumber (who used to work for Barratt) he said that they have not put the sink together properly and there are loose screws everywhere and that is the case in all the flats. They have not answered my request to fix the cabinet till today.
6. The sale team are liar, Do not believe what they promise you. Nigel was the person who sold the flat to us and whatever he promised, never happened. They keep telling you that they never miss their deadline but they missed it for a month and you know how it is if you are renting a place and want to give a notice.
7. The property management team is useless. Their “manager” called “Salvatore” is irresponsible and can not do anything. If you send an email, don't expect to get any replay at least for 6 months. I have asked for a Bin to be put in the communal garden and they accepted to do that but I has been almost 5 months since they were suppose to do that. I don't understand how long it takes to just provide couple of bin in the communal area.
8. We have a Gym in the building but it took me emails after email, application forms after application forms to get access to the gym, after at least 9 months, paying for the gym, now I have access to the gym.
I spoke to an employer of the Barratt company and he told me that the company do not give funding or resources for the property they assume to be complete, no matter how many problems the flat might have or how serious the problem is. By saying complete according to him “as soon as someone move into the flat”.
I just wanted to give you an idea of what to expect if decided to purchase property form Barratt London. If I could go back in time I would never even get close to their sale suit never mind buying from them. Buying your first house or flat should be something you never forget, Barratt London and First Port has made it unforgettable for us in the worse possible ways.
Hope this will never happen to anybody.
We bought our first flat last year in Hendon Waterside Peregrine Apartments and as you know it was a special occasion for me and my partner but Barratt with the help of their property management company (First Port) made it hell for us. They do not care about your well-being or what you have purchased and all they care about is the money and as soon as they take the money THEY DO NOT CARE what have they built and to fix the problems which comes with the property.
I give you some example of what we have gone through from the day we moved in. I wish i could add some picture so you know what I say is real. You can see they have not replay to any of the reviews here cause they don't care about the customer service or you as a buyer and all they care is to take your money and leave you on your own.
1. We moved in first week of December 2018. The first day we moved in, There were no hot water or heating for at least 10 days. After telling them so many times that we have no heating or water they finally came to look at the problem. When they look at the boiler they found out the heating is not even connected so they tried to fix it. After that the flat got so hot that we had to leave the windows open in the middle of winter and there was no way to turn the heating down. The second time they came to look at it, they found out the whole thing is not working properly and the had to fix the whole thing AGAIN.
2. The flat door was so hard to open that my partner always waited for me to open the door for her and after telling them so many times I had to fix the door myself and take the door closer out in order to be able to get in or out our own flat
3. There was and still is a part of the celling damaged from the day we moved in and I asked them to fix it and it has still not fixed.
4. 2 weeks after we moved in to our flat, on a weekend, The fire sprinkler in our third bedroom went off for no reason and the whole room was flooded and the water even went to the main bedroom. The noise it created was like a tsunami coming down our celling. After calling their “emergency number”, the project manager came and saw what has been done to our flat due to the technical fault in their system in our brand new flat. The water went everywhere. I asked them to change the whole carpet in the third bedroom and main bedroom but they did not do that and they said we are going to just dry it out. I did not agree to this but now they said we did all we could. After a few months and us complaining the project manager and someone else from the head office came and the project manager portended it was the first time he has seen and known about it. The whole room started to smell and now the floor parquet are coming off now. They fixed the celling but the work is so messy you can not even believe it.
5. They use cheap product even they promise you a good quality product. After a few months the kitchen sink started to flood the kitchen cabinet and when we brought in the plumber (who used to work for Barratt) he said that they have not put the sink together properly and there are loose screws everywhere and that is the case in all the flats. They have not answered my request to fix the cabinet till today.
6. The sale team are liar, Do not believe what they promise you. Nigel was the person who sold the flat to us and whatever he promised, never happened. They keep telling you that they never miss their deadline but they missed it for a month and you know how it is if you are renting a place and want to give a notice.
7. The property management team is useless. Their “manager” called “Salvatore” is irresponsible and can not do anything. If you send an email, don't expect to get any replay at least for 6 months. I have asked for a Bin to be put in the communal garden and they accepted to do that but I has been almost 5 months since they were suppose to do that. I don't understand how long it takes to just provide couple of bin in the communal area.
8. We have a Gym in the building but it took me emails after email, application forms after application forms to get access to the gym, after at least 9 months, paying for the gym, now I have access to the gym.
I spoke to an employer of the Barratt company and he told me that the company do not give funding or resources for the property they assume to be complete, no matter how many problems the flat might have or how serious the problem is. By saying complete according to him “as soon as someone move into the flat”.
I just wanted to give you an idea of what to expect if decided to purchase property form Barratt London. If I could go back in time I would never even get close to their sale suit never mind buying from them. Buying your first house or flat should be something you never forget, Barratt London and First Port has made it unforgettable for us in the worse possible ways.
Hope this will never happen to anybody.
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32-66 High Street
Stratford,London
Greater London
E15 2PF
020 8522 5555, 020 8522 5500
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Jun 10,2020
Jun 10,2020
7
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becareful of buying any barratt home as many are subject to these fraudulent estate charge. They build an estate an often keep a small parcel of land on the estate (often the size of the land is a garden) they then create a deed that ...
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Dec 24,2019
Dec 24,2019
12
people found
this helpful
this helpful
TAKE YOUR MONEY AND RUN THE HAVE THE WORSE CUSTOMER SERVICE
We bought our first flat last year in Hendon Waterside Peregrine Apartments and as you know it was a special occasion for me and my partner but Barratt with the help of their property ...
read full review
read full review
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Was this helpful?
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