Martin & Co
Stirling, FK8
3.1/5, 24 reviews
57% recommended
81% sales valuation accuracy
80% sales fee satisfaction
73% lettings valuation accuracy
75% lettings fee satisfaction

“Martin and Co - Stirling Branch...”

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Nov 08,2019
Minithumbup
By: 'Alan Begg'
Nov 08,2019
0 people found
this helpful
Martin and Co - Stirling Branch:
I have been renting out my one bed flat with Martin & Co for over 8 years.
Over those 8 years the customer services has truthfully been mixed.
However the customer service at the moment is excellent.
Especially with my main contact at the branch; Karen Clelland.
Even during any historical period when the customer service wasn't as good as it is now they were always very quick to find me an appropriate new tenant.
I've been very lucky to have had good long term tenants.
Any queries are currently being answered within 48 hours and usually within 24 hours.
As a landlord it is very important to me to have one point of contact at a letting agent and for them to be responsive.
I'm okay with that response being "I don't know but I'll get back to you when I do" - it's a personal bugbear of mine to not even have my query acknowledged.
Their "PropertyFile" database is also really useful.
A recent example of their excellent customer service was that I suggested an improvement to their contractor invoicing system, they took it on board, discussed it and promptly changed their policy as per my suggestion. You can't get better than that!
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Opening Hours
Address

Martin & Co
14 King St
Stirling
Stirlingshire
FK8 1AY
01786 448812

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 81% 80% £0 £0
Lettings 73% 75% £400 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 4 1 5 0 0 1 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties

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“Martin and Co - Stirling Branch...”

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Nov 08,2019
Minithumbup
By: 'Alan Begg'
Nov 08,2019
0 people found
this helpful
Martin and Co - Stirling Branch: I have been renting out my one bed flat with Martin & Co for over 8 years. Over those 8 years the customer services has truthfully been mixed. However the customer service at the moment is excellent. Especially with my main contact ...
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“Excellent Service...”

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Nov 08,2019
Minithumbup
By: 'John Gullen'
Nov 08,2019
0 people found
this helpful
I have been with Martin & Co Stirling for a number of years, From the beginning of the year there have been a few staff changes and the office is a much more friendlier place than it was at this time last year. Recently I had ...
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“We have dealt with Martin and Co since they t......”

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Oct 15,2019
Minithumbup
By: 'Paul'
Oct 15,2019
0 people found
this helpful
We have dealt with Martin and Co since they took over our previous property management company but all the time with the same person, Pauline Wilson. We found her to be very helpful and courteous and very professional in her approach. We wouldn't hesitate to ...
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“I have found this group of professionals to b......”

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Sep 13,2019
Minithumbup
By: 'Steven Mackie'
Sep 13,2019
0 people found
this helpful
I have found this group of professionals to be very helpful and knowledgeable. I am aware that they had some staffing issues but have dealt with these now and are back on top of their game. I would recommend (and have) and cannot complain at ...
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“So so glad to say I never have to deal with Martin & Co STIRLING again!!...”

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Aug 20,2019
Minithumbdown
By: 'Tina'
Aug 20,2019
4 people found
this helpful
I am so glad to finally say I never have to deal with Martin & Co STIRLING again. I've been waiting a while to write this review, from top to bottom from start to finish this entire company is a disgrace as a letting agent, every ...
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By: Imtiaz Ahmed
Aug 21, 2019
View all comments (1)
Hi Tina. Very disappointed to hear that you were not happy with the service provided. I see that you left another bad review for us in Jan 2019 and another one today. I cannot find your details on our system so if you would please let me know whether you were a tenant or a landlord and what property your complaint relates to with I can look into your complaint further. We have an official complaints policy so please address your complaint to our Manager Tracey Horton. Thanks ...

“Property Ombudsman on speed dial!!...”

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May 11,2019
Minithumbdown
By: 'Neil'
May 11,2019
7 people found
this helpful
It's not worth the hassle using this 'amateur outfit' if you do find yourself in this unfortunate position. Please remember to log everything Martin & Co say, follow up all verbal discussions with an email as all this will prove to be worthwhile when you inevitably ...
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“Worst letting agent in Scotland...”

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Jan 14,2019
Minithumbdown
By: 'Tina'
Jan 14,2019
4 people found
this helpful
Martin & Co is the worst letting agency I have had the mis-fortune to use, please avoid them at all costs. The business is only interested in assisting and growing the Managing Directors associates in Stirling. If you are a law abiding landlord then Martin & Co ...
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Comment on agent fees
Better rates are available for the Managing Directors associates.
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“Incompetent Liars...”

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Dec 03,2018
Minithumbdown
By: 'Andy Chambers'
Dec 03,2018
4 people found
this helpful
Martin and Co. is the worst letting agency I have had the mis-fortune to use in 20 years of letting. They failed to get our place ready for our move in date. There was trash in the garden and furniture throughout what was supposed to be ...
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“Property Let...”

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May 18,2018
Minithumbup
By: 'Chairman'
May 18,2018
0 people found
this helpful
Been using Martin and Co. for 5+ years now. They are always very professional and efficient. They do achieve excellent rental rates. Staff are friendly and approachable....
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Comment on agent fees
good.
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“First time using a letting agent for my property, I ......”

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Jan 29,2018
Minithumbup
By: 'New customer from Stirling'
Jan 29,2018
0 people found
this helpful
First time using a letting agent for my property, I decided to use Martin & Co in Stirling. I have not been disappointed and found them to be very professional with a personal touch. Their attention to detail, which is necessary when letting a property, meets ...
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Comment on agent fees
Good
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“When I decided to "emigrate" to England, I decided to ......”

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Jan 20,2018
Minithumbup
By: 'Emigrant'
Jan 20,2018
0 people found
this helpful
When I decided to "emigrate" to England, I decided to rent my flat in Stirling rather than sell it. Having previously used Martin & Co from the "other side" as a tenant and found them to be exemplary in every regard, I had no hesitation in ...
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“I moved permanently with my family from another country. We ......”

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Dec 15,2017
Minithumbup
By: 'Claire & Austin'
Dec 15,2017
0 people found
this helpful
I moved permanently with my family from another country. We are very happy that we have entrusted Rose Williams to find us a property to rent as our main residence,and a few months later, a property to buy to let. Rosie was always very ...
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Comment on agent fees
Fees are reasonable
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“Having rented out a flat with another agent and been ......”

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Dec 14,2017
Minithumbup
By: 'Beverly Goater'
Dec 14,2017
0 people found
this helpful
Having rented out a flat with another agent and been greatly disappointed with their service, Martin and Co were very supportive with advice on how to manage the tenants, who weren't paying their rent. We were able to resolve the issue, new tenants were found ...
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“I have been using Martin & Co for a good few ......”

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Dec 07,2017
Minithumbup
By: 'Michelle'
Dec 07,2017
1 people found
this helpful
I have been using Martin & Co for a good few years now in renting and caring for my property. With experience of other companies, I have been very impressed and satisfied with their approach to the renting and up keeping of My property. The best ...
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Comment on agent fees
The fees are well earned payed cheaper and received so much less ..you get what you pay for.
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“I have used this agent now for 18 months after a ......”

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Dec 06,2017
Minithumbup
By: 'Douglas Martin'
Dec 06,2017
1 people found
this helpful
I have used this agent now for 18 months after a poor experience from a previous agent. we have found Martin And co to be professional and experienced organisation who have exceeded our expectations and have worked to get us the best possible deal and giving ...
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Comment on agent fees
Appropriate fees in line with others
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“We've been with this Stirling Branch for many years now-they ......”

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Dec 06,2017
Minithumbup
By: 'Granville & Ann Henry'
Dec 06,2017
1 people found
this helpful
We've been with this Stirling Branch for many years now-they rent our house out.. I have spoken to, and e-mailed most of the guys/girls over that period and find all of them very professional and helpful. Having experience of another letting agency -M.& Co. ...
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Comment on agent fees
Fees seem very reasonable
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“I was using this company for 3 years at first everything ......”

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Oct 31,2017
Minithumbdown
By: 'Anne'
Oct 31,2017
1 people found
this helpful
I was using this company for 3 years at first everything was okay but now they are an absolute joke. I had several concerns late payment of rent and always had to phone them to get them to take action. Inspection reports were not completed properly. ...
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Comment on agent fees
Full months rent to advertise the property then monthly 10% plus vat.
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“I rented a property from Martin and Co from December 2015 ......”

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Aug 01,2017
Minithumbup
By: 'Miss Davidson'
Aug 01,2017
0 people found
this helpful
I rented a property from Martin and Co from December 2015 to July 2017. Within this time I didnt have any difficulties with dealing with Kevin at Stirling office. Any problem I had was deal with quickly and effectively. I found Kevin very easy to speak to ...
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Comment on agent fees
I found I had an excellent deal I received. very happy with it.
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“Martin and co have dealt with the renting of my ......”

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Jun 06,2017
Minithumbup
By: 'A. Ireland'
Jun 06,2017
2 people found
this helpful
Martin and co have dealt with the renting of my property for the last 6 years, whilst I was working overseas. I have been most impressed with the professional service. Any minor issues were dealt with promptly and efficiently. I would recommend Martin and Co to ...
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“Absolutely appalling from the offset. Rude and incompetent staff. I ......”

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Sep 18,2015
Minithumbdown
By: 'Disappointed tenant'
Sep 18,2015
9 people found
this helpful
Absolutely appalling from the offset. Rude and incompetent staff. I would recommend not using them but if you must, be prepared to have to fight them to get anything done....
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“Customer service is none existing in the stirling office. I ......”

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Jun 09,2015
Minithumbdown
By: 'Suz'
Jun 09,2015
11 people found
this helpful
Customer service is none existing in the stirling office. I have been waiting 3 days for a call back. I will never recommend Martin & co to anyone. Should have listened to my colleague when they treated with the utmost disrespect ....
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“Absolutely awful. Avoid like the plague. No sense of professionalism ......”

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Oct 16,2014
Minithumbdown
By: 'cat'
Oct 16,2014
7 people found
this helpful
Absolutely awful. Avoid like the plague. No sense of professionalism or management about this branch whatsoever. Whenever you go in they are always sitting occupied with their faces glued to the computer screens with tea and biscuits in the other hand however they are always ...
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Comment on agent fees
One word: horrific.
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“I had a terrible experience with Martin & Co. The member ......”

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Apr 10,2014
Minithumbdown
By: 'Unknown'
Apr 10,2014
6 people found
this helpful
I had a terrible experience with Martin & Co. The member of staff named David was very unprofessional. My partner called on Monday the 07/04 to arrange a viewing for half past 5. Only to find out once we arrived at the property he had also arranged for ...
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“The most incompetent agency I have ever dealt with. The ......”

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Dec 10,2012
Minithumbdown
By: 'DisgruntledTenant83'
Dec 10,2012
16 people found
this helpful
The most incompetent agency I have ever dealt with. The simplest of tasks were consistently messed up or simply ignored. Lied consistently to cover their tracks. Provided the flat in a shocking state, breaking just about every expectation and requirement from the letting agency as ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Martin & Co, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.

We aim to deal with your concerns promptly, effectively and in a positive manner.

If you have a complaint about the service that you have received from the Martin & Co local office* you should put your concerns in writing to the address noted below. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.

If you feel the matter remains unresolved you need to address your complaint to the Proprietor at the address below, who will conduct an investigation and respond with a final viewpoint.
In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:

The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP
Please refer to your Martin & Co local office* for complete TPO procedures
Last updated at 9:54 AM 02/08/2017 by Imtiaz Ahmed

Awards won by Martin & Co, Stirling FK8 1AY


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