Having this firm as our managing agents has been a very poor and stressful experience. They seem to have forgotten they are employed to manage their clients homes or investment . There is no management to speak of , the impression over the last year has been of working with a company that no longer has the time to apply itself to the Property Management aspect of its business.
What agent could do to change your mind?
There is nothing more they could do there have been so many issues, broken deadlines, lack of professionalism.