Oakwood Estates
Datchet, SL3
4.7/5, 32 reviews
94% recommended
33% sales valuation accuracy
83% sales fee satisfaction

“I live overseas so I trusted Oakwood Estates to look ......”

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Oct 01,2019
Minithumbdown
By: 'Chris Coles'
Oct 01,2019
1 people found
this helpful
I live overseas so I trusted Oakwood Estates to look after my property both as a rental and as a sales prospect for 5 years between April 2014 and August 2019. My experiences with Oakwood Estates have been:
- All inspection reports and sales information had very creative or archive photographs, and misleading statements, which failed to show the true state of the property; It was only after my new agents took photos and sent them to me that I realized the full extent of the issues with the property;
- The front and back gardens were completely unmaintained by tenants and were extremely overgrown and were seriously impacting all my neighbours;
- They apparently returned tenant security deposits and charged me as owner for all tenant damages or failed to highlight tenant damages to the property or to remediate the damages to the property from the tenant security deposit;
- They allowed tenants to store all my appliances and part of the kitchen cabinet fittings in the back garden for 18 months without my knowledge or consent, then fraudulently stated in their check out report that the appliances were moved to the back garden by the owner;
- They allowed tenants to remove kitchen cabinets from the kitchen and shelving from the office, which are now missing from the property and they have failed to reimburse me for them;
- They allowed the tenant to remove fairly new bathroom flooring and replace it with defective and dangerous flooring, which despite my stating that this was tenant responsibility, Oakwood then stole the replacement costs from my rent rather than the tenant security deposit and are now refusing to reimburse me until I agree to give up all my other damage claims against them for negligence;
- They failed to remove tenant trash left behind after tenant vacated the property;

Never, ever let Oakwood Estates either sell or rent out your property if you are not there to watch over your property. If my house came back looking tired, then the gardens were in dire need of life support and they put my house on the sales market in a completely unfit state.
I had my property painted inside and out and all new fitted carpets before they took over managing the property. It looked like a slum when I got it back. I would give them 0 or even -1 stars for how they treated my property over the years and the inaccuracy of the inspection reports I was getting from Oakwoods.
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Opening Hours
Address

Oakwood Estates
Shop on the Green
Datchet
Berkshire
SL3 9JH
01753 387027

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 83% £55,000 £820,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 9 0 4 1 4 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

“I live overseas so I trusted Oakwood Estates to look ......”

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Oct 01,2019
Minithumbdown
By: 'Chris Coles'
Oct 01,2019
1 people found
this helpful
I live overseas so I trusted Oakwood Estates to look after my property both as a rental and as a sales prospect for 5 years between April 2014 and August 2019. My experiences with Oakwood Estates have been: - All inspection reports and sales information had very creative ...
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“Nigel was really approachable and professiona......”

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Aug 31,2019
Minithumbup
By: 'Monal'
Aug 31,2019
0 people found
this helpful
Nigel was really approachable and professional. Has lots of experience and helped us find a reliable surveyor. Elaine's first words were 'welcome to your new home' before we even stepped foot into the house. She nailed it as we decided to purchase the following day. ...
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“This is the first time ever for us to rent a ......”

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Aug 30,2019
Minithumbup
By: 'Darshana'
Aug 30,2019
0 people found
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This is the first time ever for us to rent a place as have always bought and lived with the family. have just sold our property to take a little break and then get on the property market again. I wanted to find a place ...
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“Melissa was great! Replied to my enquiry abou......”

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Jul 23,2019
Minithumbup
Melissa
By: 'Paul Vincett'
Jul 23,2019
0 people found
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Melissa was great! Replied to my enquiry about a property in record time and ensured everything ran smoothly. We're very greatful for the efficient and friendly service we received....
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“I would like to thank Timothy Halls and his t......”

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Jul 19,2019
Minithumbup
By: 'Surjit singh'
Jul 19,2019
0 people found
this helpful
I would like to thank Timothy Halls and his team at Oakwood Estates, who worked so hard to complete the transaction in time for me to move into the property without any stress....
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“Excellent service all the way clear and under......”

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Jul 18,2019
Minithumbup
By: 'Brett Mason'
Jul 18,2019
0 people found
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Excellent service all the way clear and understanding agent truthfully all the way very knowledgeable and understanding approachable and good service...
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“Best Estate agent ever!...”

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Jun 18,2019
Minithumbup
Melissa
By: 'Delves Family'
Jun 18,2019
0 people found
this helpful
Mellisa made our search very easy, she's a amazing lady, very friendly n patient! She's the best! Def sticking with Oakwood when next searching....
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Comment on agent fees
None pause
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“Excellent service...”

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Jun 10,2019
Minithumbup
Timothy
Melissa
By: 'Michaela'
Jun 10,2019
0 people found
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Oakwood Datchet were brilliant in helping us find a suitable tenant for our property. We were continuously informed of viewings and feedback provided at all times. Without a shadow of a doubt the best estate agent we have ever dealt with....
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Good
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“Excellent sale...”

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May 29,2019
Minithumbup
By: 'Davies'
May 29,2019
0 people found
this helpful
Potential viewers were filtered for position to buy and finances which saved much time. Hiccups with onward purchase were chased and sorted immediately. At no time did we feel that we were not prime customers or neglected to be informed of events that occurred....
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Comment on agent fees
Fees were negotiated before property was marketed and at an acceptable level dependant upon price achieved
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“Incompetence...”

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Apr 30,2019
Minithumbdown
By: 'Disgusted of Datchet'
Apr 30,2019
1 people found
this helpful
Oakwood estates have failed to complete a sale on our house twice. They do not listen are unprofessional and dishonest. Only interested in their commission....
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Comment on agent fees
Average, not worth their fees
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“House Rental...”

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Apr 11,2019
Minithumbup
Melissa
By: 'Steve'
Apr 11,2019
0 people found
this helpful
I found Melissa to be very professional and caring and she certainly went that extra mile to accommodate me in my viewings and times available, i only had 2 weeks to move and Melissa found me a lovely new home to rent and had all checks ...
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Comment on agent fees
Fees are in line with the industry.
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“excellent service...”

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Apr 09,2019
Minithumbup
By: 'Charlie Aldridge'
Apr 09,2019
0 people found
this helpful
Excellent service Regular visits and inspections They managed the property very well and very minimum to none input from me Made me aware of any issues or repairs and got it done ASAP and the cost was reasonable. Charlie Aldridge you are a star....
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Comment on agent fees
(Good) you get what you pay for, very professional service.
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“Quintessentially professional!...”

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Apr 07,2019
Minithumbup
By: 'Frank'
Apr 07,2019
0 people found
this helpful
Tim was extremely efficient, reliable, knowledgable and professional. He was very personable, approachable and flexible. He fully met our needs and promptly delivered what he had promised....
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Comment on agent fees
The agent’s fees were competitive and acceptable, considering the high standards of service offered.
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“Professional and efficient...”

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Apr 04,2019
Minithumbup
By: 'Robert'
Apr 04,2019
0 people found
this helpful
Very professional, responsive and efficient business. Excellent communication and at keeping you informed of all matters you have queries on! Highly recommended....
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“Excellent Responsive Service...”

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Apr 03,2019
Minithumbup
Timothy
By: 'Mina & Steve'
Apr 03,2019
0 people found
this helpful
This March, I engaged Oakwood Estates to list my rental property. Timothy Halls was very responsive, courteous and able to find us a very suitable tenant within a week of my request. Oakwood Estates was very quick to complete all leasehold documents, digitally. We live ...
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“Excellent service...”

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Apr 01,2019
Minithumbup
By: 'Andy L'
Apr 01,2019
0 people found
this helpful
Both Jemery and Nigel were always immediately available throughout the purchase process and were both willing to assist whenever asked, going above and beyond without being asked. It's been a pleasure to do business with both of them....
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N/A
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“Professional Service...”

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Mar 27,2019
Minithumbup
Timothy
By: 'Sandy'
Mar 27,2019
0 people found
this helpful
Tiim provides an excellent and professional service. He is easily contactable and sorts out your issues straight away. I would have no hesitation in recommending him....
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Comment on agent fees
Reasonable Fees.
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“Great Service...”

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Mar 25,2019
Minithumbup
Timothy
By: 'Nad'
Mar 25,2019
0 people found
this helpful
We have had excellent service through Oakwood in the past and they didn't disappoint us this time either. They were extremely helpful and professional in getting my property let out. The whole process took just a couple of weeks without even advertising on the internet. ...
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Comment on agent fees
Reasonable
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“Fast turn around...”

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Mar 13,2019
Minithumbup
Timothy
By: 'Kamilla mandair'
Mar 13,2019
0 people found
this helpful
I felt Oakwood did a great job, the turnaround time on finding a tennant was exceptionally fast. I will definately use Oakwood again...
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Comment on agent fees
Good
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“Helpful...”

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Feb 11,2019
Minithumbup
Charmaine
By: 'Susan'
Feb 11,2019
0 people found
this helpful
At my initial viewing of the property I found Charmaine warm and welcoming and willing to answer any questions I had. Subsequently after the viewing her follow up calls and emails were very professional also very helpful and supportive....
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“Seamless...”

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Jan 30,2019
Minithumbup
Timothy
By: 'Wallis Murphy'
Jan 30,2019
0 people found
this helpful
In general, my experience with Oakwood Estates was incredibly positive and professional. The property was marketed well and we were fortunate enough that the first people who saw the property decided to rent it. Multiple appointments were quickly made as soon as the property went ...
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Comment on agent fees
Fairly competitive.
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“Friendly, professional and efficient!...”

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Jan 29,2019
Minithumbup
Timothy
By: 'Heather H'
Jan 29,2019
0 people found
this helpful
We worked with Tim when working on finding a place to live while living overseas in Germany. He was absolutely fantastic to work with throughout, from calmly and capably accepting all our questions and requirements without once giving us anything but a smile and a ...
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Comment on agent fees
The fees were about what I expected really and seemed quite fair.
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“Ali Shah is doing a great job managing the property ......”

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Aug 05,2015
Minithumbup
By: 'DN'
Aug 05,2015
0 people found
this helpful
Ali Shah is doing a great job managing the property and making sure that both myself (landlady) and the tenants are happy. Thumbs up to the whole team of Oakwood Estates Agency!!!...
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“They were very professional everything they said was delivered. Answered ......”

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Jun 28,2015
Minithumbup
By: 'Paul'
Jun 28,2015
0 people found
this helpful
They were very professional everything they said was delivered. Answered every question in a very clear and precise manner. Explained the whole procedure. Would recommend anyone to use them. Many thanks to everyone at Oakwoods...
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“I used Oakwood Estates to rent out my property for ......”

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May 13,2015
Minithumbup
By: 'Hamid'
May 13,2015
0 people found
this helpful
I used Oakwood Estates to rent out my property for the first time. Was very nervous with the process but they came across as very professional and knowledgeable. The whole process of managing the viewings to taking in offers and finally getting the tenancy agreement ...
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Comment on agent fees
The agent's fines are bit higher than normal market rates but they are good company so I didn't think about the higher fees for the sake of peace of mind.
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“I have consistently been impressed with Oakwood Estates, and particularly ......”

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Dec 23,2014
Minithumbup
By: 'Ben'
Dec 23,2014
0 people found
this helpful
I have consistently been impressed with Oakwood Estates, and particularly Callum, in managing our tenancy. In my previous experience agents tend to have little to no interest in their tenants once they have sold the property, but I have been pleasantly surprised at how eager ...
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“Charmaine was particularly helpful, she managed to secure a 'good' ......”

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Dec 08,2014
Minithumbup
By: 'Sarita'
Dec 08,2014
0 people found
this helpful
Charmaine was particularly helpful, she managed to secure a 'good' number of viewings, and kept us 'in the loop' at all times....
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“Perfect service so far, the past two years dealing with ......”

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Sep 24,2014
Minithumbup
By: 'Jem Lawrence'
Sep 24,2014
0 people found
this helpful
Perfect service so far, the past two years dealing with Callum have been a joy. Loking forward to another few years renting through Oakwood. A+++++...
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“Oakwood Estates were absolutely fantastic when it came to our ......”

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Jul 24,2014
Minithumbup
By: 'Mr P'
Jul 24,2014
0 people found
this helpful
Oakwood Estates were absolutely fantastic when it came to our prospective purchase. we were always kept in the loop with any goings-on and never felt like they were being inactive. We were thoroughly impressed and would not hesitate to use them again in the future ...
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“Extremely professional team that assisted us thoughout the entire process, ......”

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Mar 19,2014
Minithumbup
Josh
By: 'Michaela'
Mar 19,2014
0 people found
this helpful
Extremely professional team that assisted us thoughout the entire process, providing regular and meaningful feedback. Would recommend without hesitation and definitely use again....
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No image available Edward
(19)
No image available Timothy
(13)
No image available Melissa
(4)
No image available Charmaine
(1)
No image available Susan
(0)
No image available Kathreen
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure


Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.


This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.


If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.


Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.


Alternatively, you can contact our Head office:


Fax: 01753 889051

Email: enquiries@oakwood-estates.co.uk

Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP

In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.


If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.

Last updated at 1:54 PM 16/07/2014 by allAgents

Awards won by Oakwood Estates, Datchet SL3 9JH


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