What an absolutely awful letting agency. My husband is asthmatic and we got a case of damp in the bedroom. It took them a YEAR to get it sorted out. Our freezer broke and they admitted they knew it was faulty before we moved in and then after SIX WEEKS of nagging they replaced it with... a fridge. Their excuse?.... "we couldn\'t get hold of the landlord". They promise that if they cant get in contact with your landlord- they will get the job done themselves. They don\'t. Their latest stunt? Claiming the rent hasn\'t been paid when our bank have told us it has. They are completely unprofessional and obviously have no idea what they are talking about. Avoid at ALL costs.
What agent could do to change your mind?
Potterhouse could not do anything to keep us from not using them again. They are unprincipled, unscrupulous and unprofessional. Its amazing they are still in business.