100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Featured Review
a
Jul 23,2019
Jul 23,2019
1
people found
this helpful
this helpful
After trying to sell our wonderful flat with several agents for a few months and getting nowhere, we were introduced to Muriel. She swiftly and honestly gave us information about the local market which helped us to set a realistic sale price, organised low cost alterations to enhance the flat, and communicated with us every step of the way until a buyer was found in a matter of weeks. Her calm and efficient manner made selling our property far less stressful than it had been at the outset, and we felt she truly cared about finding the best buyer for our property. We would unreservedly recommend Muriel to anyone thinking of selling and wants honest advice.
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Opening Hours
Address
Wise Rock Property
The Coach House, Eton Avenue
Belsize Park,London
Greater London
NW3 3EL
07341443858
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £430,000 | £1,200,000 |
| Lettings | 100% | 99% | £1,900 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 0 | 3 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- NW11
- Golders Green
- NW4
- Hendon
- NW3
- Hampstead
- N6
- Highgate
- NW5
- Kentish Town
- N2
- East Finchley
- N3
- Finchley
- NW6
- West Hampstead
- NW8
- St John\'s Wood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Featured Review
a
Jun 02,2023
Jun 02,2023
0
people found
this helpful
this helpful
Muriel is an excellent agent! I was introduced to her by a mutual friend when I expressed dis-satisfaction with some other agents. She was very quick to respond and when we met, she took me through her research on what the market was doing in ...
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Featured Review
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Aug 17,2022
Aug 17,2022
0
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Muriel was an exceptional agent that went above and beyond to help. She quickly secured all aspects of the let, from staged photos to finding tenants within a couple of viewings. The property was listed at a realistic price and she achieved above the listed ...
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Featured Review
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Jul 23,2019
Jul 23,2019
1
people found
this helpful
this helpful
After trying to sell our wonderful flat with several agents for a few months and getting nowhere, we were introduced to Muriel. She swiftly and honestly gave us information about the local market which helped us to set a realistic sale price, organised low cost ...
read full review
read full review
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Yes
Featured Review
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Nov 21,2021
Nov 21,2021
0
people found
this helpful
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I have been renting my flat in Highgate through Muriel who has been providing me with an excellent service. She is well informed, professional, knows the market and is very diligent in her approach in finding suitable tenants....
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Featured Review
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Mar 06,2019
Mar 06,2019
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I have worked with Muriel at Wise Rock Property for many years, both on renting flats out and on purchasing property. She is an outstanding agent and the service was always excellent and above expectations....
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Comment on agent fees
Good and very competitive. Excellent value for money.
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Jun 09,2023
Jun 09,2023
0
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Muriel was everything and more than you could ever want from an estate agent. Excellent communicator, she was assertive, efficient and friendly. I couldn't recommend her more....
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Jun 30,2019
Jun 30,2019
0
people found
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I got to know Muriel Zsiga as the selling agent for a flat which had been for sale for quite some time and I went to view. The owner had appointed her recently and Muriel proofed that her approach of how to market this flat ...
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Muriel
(7)
Landlord Fees
Tenant Find Only
8.5% (inc. VAT), Pay Upfront (Fees are negotiable)Our Find a Tenant service costs 8.5% no VAT of the yearly rent, payable upon signature of the tenancy agreement.
Last updated on 13/04/2023, 2:23 PM by Muriel Zsiga, DirectorPending
11% (inc. VAT), Pay Upfront (Fees are negotiable)Our Find a Tenant + Rent Collection service costs 11% (no VAT) of the yearly rent, payable upon signature of the tenancy agreement.
Last updated on 13/04/2023, 2:24 PM by Muriel Zsiga, DirectorFull Management Service
15% (inc. VAT), Pay Upfront (Fees are negotiable)Our Full Management service costs 15% (no VAT) of the yearly rent, payable once a year upon signature of the tenancy agreement. We do not major any costs of repairs and maintenance. Our goal is to provide a hands-on and transparent approach, using qualified and trusted traders at reasonable costs and making sure the job is well done. A well-managed property costs less in repairs, maintains its value, and attracts good tenants. Please contact Muriel for more details.
Last updated on 13/04/2023, 2:21 PM by Muriel Zsiga, DirectorVendor Fees
Overall Fees
1.35% (inc. VAT), On Completion (Fees are negotiable)We sell properties on a sole agency basis at 1.35% no VAT - pictures, floor plan, staging advice and transaction management included. Our superior and innovative marketing exposes your property to a bigger and wider audience to maximise offers in a timely manner. Please call Muriel to find out what we do differently!
Last updated on 13/04/2023, 2:19 PM by Muriel Zsiga - DirectorKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. If something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review. You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 4:12 PM 08/07/2019 by Muriel ZSiga
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review. You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
