“Do not use under any circumstances...”
1 Star Review
Jun 12,2019
By:
'I'd'
Jun 12,2019
Branch: Birmingham, 6 The Minories
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B23
Branch: Birmingham, 6 The Minories
Lettings (as a Tenant)
Postcode: B23
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When we moved into the property, we were told it had been professionally cleaned but learned this was not the case. The curtain rails had so much tobacco/grease on them they appeared brass until they were scrubbed, the fireplace was yellow until scrubbed, and there was paint on the windows, heaters and floors. The property had been repainted with a single layer of white paint that came off exposing the magnolia underneath at the lightest touch. The windows and blinds were filthy and moldy. The oven had decaying food in the bottom and strong acid had to be used to make it even half usable.
When we moved out, the property was left clean to a much higher standard. We painted one wall, but this was repainted at the end of the tenancy and returned to the original white.
Despite the property being cleaner when we left than when we moved in, Stewart Oliver tried to take the vast majority of the deposit and claimed it needed a total repaint. This was a lie. They were expressly asked what required repainting, but were only able to tell us 'it has not been professionally repainted', without being able to point to any defect.
We had to go through the deposit protection scheme to recover the deposit, who slashed the deductions they were trying to make.
There had been no maintenance undertaken on the property in the years prior to us moving in, and their primary goal isn't maintaining the properties, but passing all reasonable landlord costs to the tenants when they can.
I would not use this agent under any circumstances. They will do anything they can in an attempt to keep your deposit. You have been warned.
Comment on agent fees
Very high.
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