“Disappointed...”

Apr 11,2019
Minithumbup
By: 'Diana'
Apr 11,2019
0 people found
this helpful
We decided to use a broker as we had no experience of buying a house and were unsure of how to proceed. We were originally assigned to Jenna Palfreeman who was fantastic - efficient, patient and thorough. Jenna left for maternity before we found the house we wanted, and so once we had, we were passed on to David.

David was very forthcoming in his services from the start. Helped us with our offer, was a support for us when the vendor was being difficult. He gave us confidence to keep pushing and was great in that aspect. We went to see David to complete our mortgage application and he seemed pleasant and efficient.

However, then came the hard up-sell of additional products. As we had no experience of buying a house, we trusted David in the products he offered to us. When discussing life insurance, David will have known already that I would be refused it because of my weight yet continued to go through the application and it made me feel so uncomfortable and disappointed despite having such a good consultation with the mortgage up to that point. Rather than suggest we don't go through it due to the unlikely nature we would be offered this, David pushed and pushed and it really did affect the entire experience. We left feeling deflated and upset.

David did sort out our buildings and contents insurance which we thought he would offer us the best option going through a broker. However, it has since become apparent that we are being overcharged over £400 a year for home insurance - and are paying almost 3 times as much as we should be on the same policy.

Following completion of the mortgage, David became almost impossible to contact with regards to getting hold of documents we needed for the solicitor. It felt as though that now we had paid him, he didn't want any further part in supporting us. We would have to go through somebody else to contact him, despite him having all the original documents in the office near our home.

If we had known that this was going to be an opportunity for them to upsell expensive or unsuitable products to us, we would not have continued with the service. We did not mind the fact that we were being offered products, however these were being offered as 'the best coverage' or as a 'requirement' and as it turned out, they either weren't the best nor a requirement as part of the mortgage.

Because of this, as a complete picture, we were unsatisfied with all of David's service. However, in terms of initial support and the time he spent with us going through the mortgage and ensuring we understood, we did appreciate this. However the other parts affected his service as a whole.
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Manning Stainton

Mortgages -1 Feast Field Horsforth, Leeds
West Yorkshire
LS18 4TJ

0800 0286210

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