I have never in all my years received service that was so consistently bad I felt compelled to write an online review.
I had the misfortune of Sovereign House being the estate agents representing the property I just purchased. To say that the property was purchased successfully despite them is an understatement¢â‚¬Â¦ we nearly pulled out of the purchase because of them.
When we initially visited Sovereign House to register with them, the estate agent had incorrectly taken down my email address, so I was not receiving any property emails from them. Three weeks later, I went to ask why I hadn't received anything. Turns out that Matthew Keegan (the guy who I would later have to suffer as the agent for the property we purchased), had taken it down incorrectly.
Soon after, we then started viewing properties. On one occasion, he cancelled on me, already 15 mins late, with me waiting for him in the cold, outside the property. His excuse was that there was bad traffic, due to some road works. I asked him to walk to the property, since it was less than 5 mins away, pretty much on the same road as Sovereign House. he said \"No\" and that he would ask the tenant to let me in, if they were at home. When I viewed the property I asked the tenant to let there landlord know, since he/she is paying Sovereign House a significant sum and would be appalled to hear that the tenant had been asked to view the property to prospective buyers.
Once we found a property, we had some complications with the sale, since there were only 65 years left on the leasehold. We had to wait a few weeks for the property owner to come back to us to confirm that she had been given a price for buying into the shared freehold and that she would go ahead and do so at the time of completion. I had made it clear that this was a make or break point for us and we would not spend hundreds on a detailed valuation until this had been confirmed. Matthew clearly did not like this delay and on multiple occasions called/emailed me with outright lies, stating that the information we required had now been provided to my solicitor and I should proceed with the valuation. On each occasion I would call my solicitor, who would confirm that Matthew had recently called and she had informed him that she was still waiting for the requested information from the seller\'s solicitor. As he continued to be frustrated, I even received threats, saying that the seller was looking for somewhere and was unhappy with the delay and was considering taking the property off the market. It got so frustrating, being sent on these wild goose chases, that I informed Matthew that he should not contact me directly and all enquires/requests should go directly to my IFA or solicitor.
In the meantime, concerned that if I was being lied to, who knows what the seller was being told, I asked my solicitor to pass on my contact details to the seller, so that she could contact me directly if she had any concerns.
Unsurprisingly, she called and said that she was confused over the delay, since Matthew had told her the detailed valuation had been booked in for \"next week\", but when \"next week\" came and no more information was forthcoming, Matthew had not returned her email enquiry and had not given her any update. She also confirmed that she had made no such comment regarding taking the property off the market and that she had already made a complaint to Sovereign House about Matthew, since she found him aggressive and unpleasant to deal with.
It's a joke I have even more to report, but the tradespeople I engaged to undertake survey's at the property, also had a negative experience. One of them literally said ¢â‚¬Ëœwhat is with your estate agent?', after she found him unhelpful and disinterested when she was trying to gain access to the property.
Sovereign House (Matthew Keegan in particular) is unprofessional and unpleasant to deal with from start to finish. Lying to achieve their objective is apparently acceptable business behaviour. I (the buyer), the seller and some of the tradespeople undertaking survey all had caused for complaint. My interactions with Sovereign House became so stressful, I asked them never to contact me directly.
Why do it to yourself? They may lose you the sale (either as buyer or vendor), I nearly pulled out it was so unpleasant to deal with them. Use someone else.