I did not have an appointment, but Tom came straight down to see me. He gave me time for discussion although he was very busy. He was friendly, listened, informative, and quick to appraise my rental needs. Notwithstanding we support rival football teams, we surmounted this gigantic hurdle with consummate ease. More seriously, I was impressed with his ease of manner and would have no hesitation in returning to see Tom if I should follow up on my initial general enquiry.