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Nov 28,2018
Nov 28,2018
5
people found
this helpful
this helpful
I live in a block managed by HSCPM. In the 12 years I have lived there I have seen nothing but rises in the service charges for most of the time I have lived here.
Despite numerous security issues, the aggressive and bullying head of the security team has remained in place and HSCPM have done nothing about many residents complaints, even when a majority of us wrote them a letter in 2018 to ask them to bring down the service charges.
Service charges have risen way above inflation at an average of around 6% each year for at least the past 6 years, which were the only ones they could send us details on when residents requested these.
When residents were hit with a £4k surprise bill for works in 2018, we complained directly to their Head of Property Management services. He refused to answer our questions and letters but some direct quotes from him in emails to us tell you everything you need to know about this aggressive and over-charging firm:
"neither you or the residents are the client." i.e they are happy to take residents money but have rejected or not responded to our requests and do not see us as stakeholders of their services in any way.
He replied to our complaints about rising service charges by stating that "costs in respect of the property are never going to go down" and they refused to take any actions to find ways to lower the service charges. When we asked for information that the Leaseholders Advisory Service explained were reasonable he wrote back "if we are going to be subjected to this kind of continual questioning and scrutiny we will make an application to the FTT and seek their approval/ruling that what we have done is reasonable."
When confronted with their past failures and mistakes his response was that "Raking over the past is not going to help anyone move forward and is certainly not in the best interests of the building" so they refused to take responsibility for their past poor quality services.
So residents, beware of this firm because they do not care about you, unless you enforce your legal rights with RTM or other ways to avoid being exploited in this manner. As this person noted,
"The leaseholders are legally obliged to pay service charge, this building is a freeholder controlled building and we take our instructions from the freeholder and not the leaseholders."
Despite numerous security issues, the aggressive and bullying head of the security team has remained in place and HSCPM have done nothing about many residents complaints, even when a majority of us wrote them a letter in 2018 to ask them to bring down the service charges.
Service charges have risen way above inflation at an average of around 6% each year for at least the past 6 years, which were the only ones they could send us details on when residents requested these.
When residents were hit with a £4k surprise bill for works in 2018, we complained directly to their Head of Property Management services. He refused to answer our questions and letters but some direct quotes from him in emails to us tell you everything you need to know about this aggressive and over-charging firm:
"neither you or the residents are the client." i.e they are happy to take residents money but have rejected or not responded to our requests and do not see us as stakeholders of their services in any way.
He replied to our complaints about rising service charges by stating that "costs in respect of the property are never going to go down" and they refused to take any actions to find ways to lower the service charges. When we asked for information that the Leaseholders Advisory Service explained were reasonable he wrote back "if we are going to be subjected to this kind of continual questioning and scrutiny we will make an application to the FTT and seek their approval/ruling that what we have done is reasonable."
When confronted with their past failures and mistakes his response was that "Raking over the past is not going to help anyone move forward and is certainly not in the best interests of the building" so they refused to take responsibility for their past poor quality services.
So residents, beware of this firm because they do not care about you, unless you enforce your legal rights with RTM or other ways to avoid being exploited in this manner. As this person noted,
"The leaseholders are legally obliged to pay service charge, this building is a freeholder controlled building and we take our instructions from the freeholder and not the leaseholders."
Comment on agent fees
We don't know they did not respond to this question when requested to by email. Sure to be around 15%?
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Latest Reviews
23rd Dec 2021
reviewed by 'Marcus Powell'
13th Jul 2021
reviewed by 'Jerome'
27th Sep 2019
reviewed by 'N'
Opening Hours
Address
Hurford Salvi Carr
3 Castle Gate
Castle Street
Hertford
Hertfordshire
SG14 1HD
01992 507185
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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May 10,2022
May 10,2022
0
people found
this helpful
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Five star service.
Professional, rapid, flexible and intelligent service by this joined-up organisation that offer Sales, Rental and Property Management services.
Hmmm - that all sounds a bit corporate - Angela Kelly ([email protected]) is a very nice person and is very ...
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Feb 22,2022
Feb 22,2022
0
people found
this helpful
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Experts at wasting money!
Little respect for shareholders and a suspicious enthusiasm for the benefit of the landowner/insurer. Overblown maintenance forecasts followed by unrealistic contractor quotes.Puppet masters to the directors and an utter financial nightmare of a relationship....
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Dec 23,2021
Dec 23,2021
1
people found
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this helpful
I have no words that express my feelings towards HSCPM. They have an attitude to residents that is nothing short of contempt. I've experienced them for 25 years and their team lack experience, change frequently and require constant follow up. Over 25 years only one person has ...
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Jul 13,2021
Jul 13,2021
3
people found
this helpful
this helpful
Be aware of this management company!! It’s an absolute scam! They are unprofessional, they do not maintain buildings that they are supposed to look after, and their attitude towards leaseholders is disgraceful. Obviously, as you can imagine, they always have an excuse for everything ...
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Sep 27,2019
Sep 27,2019
3
people found
this helpful
this helpful
No idea how they have received good reviews.
Dealing with Hurford Salvi Carr as a tenant has been the worst property management service I've received which is saying something as I've rented with Foxtons in the past.
From the beginning, they have been hard to ...
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Oct 04, 2019
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(1)
Complain to The Property Ombudman Service, they uphold around 83% of complaints in favour of the residents. It's a free, fair and uncomplicated service: https://www.tpos.co.uk ...
Jul 19,2019
Jul 19,2019
5
people found
this helpful
this helpful
extremely expensive service charges for very average service .
aloof, distant and decline to meet with leaseholders in the block .
no direct contact in over 10 years apart from email .
eg -£370 a month for 2 bedroom flat service charge . no garden or outside space .
They often seem ...
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Oct 04, 2019
View all comments
(1)
Complain to The Property Ombudman Service, they uphold around 83% of complaints in favour of the residents. It's a free, fair and uncomplicated service: https://www.tpos.co.uk ...
Nov 28,2018
Nov 28,2018
5
people found
this helpful
this helpful
I live in a block managed by HSCPM. In the 12 years I have lived there I have seen nothing but rises in the service charges for most of the time I have lived here.
Despite numerous security issues, the aggressive and bullying head of the ...
read full review
read full review
Comment on agent fees
We don't know they did not respond to this question when requested to by email. Sure to be around 15%?
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
