Citi Quays are completely incompetent. After a truly disastrous fiasco over paperwork and moving in dates, in which they changed their minds every two seconds about what was acceptable, messing five separate tenants about, their inability to function properly knows no bounds.
The house, we were told, has no mice, no damp and was currently under a refurb. All untrue. The damp is so severe that the walls are visibly wet, which they then tried to blame us for and claim that it had been fixed. Miraculously. Without any work being done. They have not, as of yet, handed over the 5th set of keys for our 5 tenants and lost all his paperwork. They have also just put up a massive LET BY sign TWO MONTHS after we have moved in.
Yet they are completely successful at taking our money. All calls are ignored or fobbed off with the same excuses every time and they tried to slip a small rent increase by us. Small to them, over