Oct 26,2009
By: 'MadAsHell'
Oct 26,2009
2 people found
this helpful
Citi Quays are completely incompetent. After a truly disastrous fiasco over paperwork and moving in dates, in which they changed their minds every two seconds about what was acceptable, messing five separate tenants about, their inability to function properly knows no bounds.

The house, we were told, has no mice, no damp and was currently under a refurb. All untrue. The damp is so severe that the walls are visibly wet, which they then tried to blame us for and claim that it had been fixed. Miraculously. Without any work being done. They have not, as of yet, handed over the 5th set of keys for our 5 tenants and lost all his paperwork. They have also just put up a massive LET BY sign TWO MONTHS after we have moved in.

Yet they are completely successful at taking our money. All calls are ignored or fobbed off with the same excuses every time and they tried to slip a small rent increase by us. Small to them, over
Was this helpful? Yes
By: CitiQuays
Aug 24, 2010
Yes this was true the date changed more than once, due to the landlord not completing the refurb in time of the promised dates he originally told and agreed to.
We would never say somewhere has no mice, as we would have no way of backing up such a claim if found to be untrue. However we did say that there had been no reports of mice having been seen by the previous tenants and then after them the builders who carried out the refurbishment.
Damp on walls is an insurance related issue of which we would and could not comment on as this is carried out with special expertise, the tenants obviously inspected the property before they signed the contract and therefore the damp was clearly unvisable at that time, we therefore cannot bge blaimed for water pentration at a later point in the tenancy of which we have no control over.
We never handed over a 5th set to a 5th tenant or added them to the tenancy for the simple reason that this contrevenes the assured shorthold tenancy to which the tenants and landlord have signed or a fixed term. properties with 5 or more tenants becomes a HMO House in multiple ocupency, which has to be licenced by the local council and the property must meet very strict guidelines to which tenants have protection against slum landlords. We were not legally able to agree to a 5th person taking up occuancy at the premises.

Anyone renting shoul;dd be aware that the landlord is our client as we have a signed written agreement of whicgch they pay us a fee to carry this out fo them.
If a landlord requests a fair rent increase at the end of a tenancy as this would be the only time it could be enforced, then we are at libity to request this increase like a tenant is at libity to say no. It is then a case of who stands their ground which is normally the tenant getting their own waay, we once again can only suggest market conditions to all parties whicjh can lead to a reason the landlord can request more rent.

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Citi Quays

210a Poplar High Street London
Greater London
E14 0BB

0207 5381988

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