“Empty promises - no sale achieved...”
1 Star Review
Nov 03,2018
By:
'Alicia'
Nov 03,2018
Branch: Wroughton, 80 High Street
Services: Sales (Prospective customer)
Sold price: £400000
Would you recommend?: No
Postcode: SN4
Branch: Wroughton, 80 High Street
Sales (Prospective customer)
Sold price: £400000
Postcode: SN4
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Local estate agency
First choice was Richard James as they are local. Had house on the market with this agency for four weeks and only two viewings.
Problems:
1. Promises such as "we'll sell your property in two weeks"....
2. With an "open house" day we'll have you several offers. Couldn't hold an open house because they could never gather interested people.
3. Difficult to get a feedback from the agency after a viewing. Had to stop by their offices or email them several times
4. You pay for the photos upfront (£150 + VAT) and the quality of the photos is rather poor.
5. Other services recommended by the agency (handymen, cleaning, carpet specialist) are much more expensive than if you find your own people to do the work needed.
6. Their fee was 1.5%. Most other local agencies charge in the range between 0.9% - 1.1%.
Comment on agent fees
Commented above. For people not familiar with current ongoing Agent's fees, they will charge you over the top because "we are the best"
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It is a real shame that we were not able to meet your expectations with regard to the sale of your home. I am grateful for feedback, and can assure you we will learn from the experience.
However, I think it is important to mention, that some of the points listed above, are not a true reflection of events, in my opinion.
That being said, I would like to wish you all the best for the future.
Ross (Richard James).