100% sales valuation accuracy
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99% lettings fee satisfaction
Aug 30,2018
Aug 30,2018
2
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this helpful
this helpful
A friend and I rented a property from Move in October 2017. The process was fairly smooth in the beginning, but everything went downhill throughout the tenancy.
The property was advertised as having 'parking available', but it turned out you needed to request a permit from the landlord. Neither myself or my flat mate were told this, so we were both fined £60 for parking without a permit. We were not reimbursed.
Nothing in our property was PAT tested, with the exception of the immersion heater which had a PAT test that expired in 2015. We had issues with some electrical appliances in the property, the first time we reported this it was fixed, however, the second time that we reported an issue (regarding the heating), this was not fixed and never was for the remainder of the time we stayed at the property (a couple of months). According to Move, they aim to fix a problem with the heating within 3 working days, maybe they meant 3 working monthsâ¦
We had an assured short hold tenancy with an expiration date of 26th April 2018. When I told Move that we did not wish to stay at the property on 10th April, they stated that our leaving date would be 10th May, it seemed that they were unaware that we had an expiration date on our agreement, with no clause anywhere that states that we needed to give any kind of notice. When I asked Move to show me the part of the agreement that stated giving a notice, they emailed back to tell me that we could move out on the 26th as per our agreement. Move did not ever contact us to check if we wanted to stay at all.
When we left, we did not have a check out with Move (and actually never had a check in with us present/signed the check in agreement). I sent several emails about the check out and the only response I got was that we were 'waiting on confirmation from the landlord'. Not really sure what they were confirming.
After over a month, I made a claim through the Deposit Protection Service (which is a very useful service) and Move responded in less than 2 hours, stating that they needed £570 out of the £870 deposit for 'cleaning and redecorating'. I responded to the claim asking for more information and I never heard back. I then started a dispute after 2 weeks, where we could both submit evidence to support our cases.
Luckily, I went through the check in report and replicated EVERY photo Move took when we moved in when I left, to show that very little had changed. I used this as my main evidence and out of the £570 that Move requested, they got awarded £40 (yes, forty) to pay a cleaner for 2 hours as there were couple of things that I had missed. The adjudicator could not see any reason to allow Move money for redecorating. According to the report, Move tried to change their claim after I started the dispute, they could have only changed their claim to a lower amount, so maybe they realised that they had made a mistake trying to claim too much money in the hope that we wouldn't question it. My flat mate and I were only 20 & 19 at the time, so maybe they thought we wouldn't be so proactive in trying to get the money back, or maybe incapable of taking it to any kind of dispute.
For whatever reason they wanted to much, it didn't pay off and now they have just enough to go on a shopping spree in 99p stores and maybe have a bit leftover for the bus home. I'm now £530 richer (but not really because it was my money to start with) and very happy, even if it did take 4 months.
The property was advertised as having 'parking available', but it turned out you needed to request a permit from the landlord. Neither myself or my flat mate were told this, so we were both fined £60 for parking without a permit. We were not reimbursed.
Nothing in our property was PAT tested, with the exception of the immersion heater which had a PAT test that expired in 2015. We had issues with some electrical appliances in the property, the first time we reported this it was fixed, however, the second time that we reported an issue (regarding the heating), this was not fixed and never was for the remainder of the time we stayed at the property (a couple of months). According to Move, they aim to fix a problem with the heating within 3 working days, maybe they meant 3 working monthsâ¦
We had an assured short hold tenancy with an expiration date of 26th April 2018. When I told Move that we did not wish to stay at the property on 10th April, they stated that our leaving date would be 10th May, it seemed that they were unaware that we had an expiration date on our agreement, with no clause anywhere that states that we needed to give any kind of notice. When I asked Move to show me the part of the agreement that stated giving a notice, they emailed back to tell me that we could move out on the 26th as per our agreement. Move did not ever contact us to check if we wanted to stay at all.
When we left, we did not have a check out with Move (and actually never had a check in with us present/signed the check in agreement). I sent several emails about the check out and the only response I got was that we were 'waiting on confirmation from the landlord'. Not really sure what they were confirming.
After over a month, I made a claim through the Deposit Protection Service (which is a very useful service) and Move responded in less than 2 hours, stating that they needed £570 out of the £870 deposit for 'cleaning and redecorating'. I responded to the claim asking for more information and I never heard back. I then started a dispute after 2 weeks, where we could both submit evidence to support our cases.
Luckily, I went through the check in report and replicated EVERY photo Move took when we moved in when I left, to show that very little had changed. I used this as my main evidence and out of the £570 that Move requested, they got awarded £40 (yes, forty) to pay a cleaner for 2 hours as there were couple of things that I had missed. The adjudicator could not see any reason to allow Move money for redecorating. According to the report, Move tried to change their claim after I started the dispute, they could have only changed their claim to a lower amount, so maybe they realised that they had made a mistake trying to claim too much money in the hope that we wouldn't question it. My flat mate and I were only 20 & 19 at the time, so maybe they thought we wouldn't be so proactive in trying to get the money back, or maybe incapable of taking it to any kind of dispute.
For whatever reason they wanted to much, it didn't pay off and now they have just enough to go on a shopping spree in 99p stores and maybe have a bit leftover for the bus home. I'm now £530 richer (but not really because it was my money to start with) and very happy, even if it did take 4 months.
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Mar 30, 2019
They tried taking £935 off my £945 for cleaning and redecorating when I could have probably filled in the damaged archatrive (because of the old heavy door having to be slammed shut) for £20. Absolute Con. As I’m only 22, taking £935 is disgusting. Since they have minimised it down to £605 off my deposit. Absolute joke. Oct 02, 2018
Hello,I am going through the same thing now and totally agree with this. They have taken 400 pounds from my 845 deposit citing light cleaning and redecoration! I emailed them yesterday and have received no response. I will be going in personally or calling if no one responds which is horrible as you are just trying to get some clarity. I will also be taking this case to the dispute authority if no resolution has reached. As we had to face alot of problems in the property and left it in good condition as it wasnt in pristine condition when we received it originally.
Sep 21, 2018
Hi Harry,Thank you for your comments, regarding maintenance issues these were dealt with in priority order and our electrician attended several times in quick succession to resolve any issues. The property did also come with parking but, as discussed, is for the tenant to arrange. One month's notice is the required notice period however your Landlord was able to be flexible for you to move out sooner as requested.
Unfortunately the property was not returned in the best of conditions particularly considering there was a discounted rent for you to allow you to decorate the property how you wished. Quite extensive internal work was required. The delay in the money coming back to you was due to the dispute process. I'm sorry for the delays experienced here but these were outside of the control of Move and your Landlord.
We hope you are settled in your new home.
Kind Regards,
Ben
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Opening Hours
Address
Move Property Sales & Lettings
1 Clarence Parade
Cheltenham
Gloucestershire
GL50 3NY
01242 257333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £232,500 | £232,500 |
| Lettings | 100% | 99% | £570 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 4 | 4 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- GL50
- GL52
- GL51
- GL53
- GL54
- GL1
- GL2
- GL3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 20,2024
May 20,2024
0
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Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from ...
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Jan 23,2023
Jan 23,2023
0
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I cannot recommend them highly enough. Georgia went above and beyond what you would expect. We would definitely use them again....
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Jan 17,2023
Jan 17,2023
0
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I have bought a property through this agency and I am now renting a property out, the team has been excellent in all departments, sales, letting and finance.
They have been quick to respond, knowledgeable and have made the process hassle free....
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Nov 22,2022
Nov 22,2022
0
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Rachel has made us feel safe and supported since she took us on as clients.
The individual we spoke with before made us feel unsure, so we did have some trepidation as we moved into the lovely home. The sinks were not working, nor the ...
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Sep 26,2022
Sep 26,2022
0
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Fantastic support and communication throughout the whole process from Chloe and Georgia at the Move Team (Cheltenham). I would highly recommend. Thanks guys!...
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Sep 07,2022
Sep 07,2022
0
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I called about a repair on my washing machine as foam was flowing out of the machine. It turned out the tray just needed a good clean but Rachel responded to me in a matter of minutes and came up with possible solutions before calling ...
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Feb 04,2021
Feb 04,2021
0
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DO NOT GET TOUR FLAT FURNISHED. You will be forced to live with the furniture, no matter how impractical, until they decide you can move it. Even though no where in the lease does it state you have to keep the furniture.
There was also ...
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Nov 04,2020
Nov 04,2020
0
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I cannot speak highly enough of James from Move in Cheltenham! He worked so hard with our viewings and during such a tricky time! He was extremely professional, courteous, dedicated and empathetic. I would highly recommend him!!...
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Feb 01,2019
Feb 01,2019
0
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After having my property on the market for sale with another agent, we decided to change agent to Move. The team were great and we had two offers in the first week. We were extremely happy with the advice given as to which offer to ...
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Comment on agent fees
Offered me a good fee that represented the level of service I recieved.
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Jan 31,2019
Jan 31,2019
0
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Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs.
The "Move" team ...
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Comment on agent fees
Very reasonable.
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Oct 02,2018
Oct 02,2018
1
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We recently moved out of a property which we were renting through Move. The property itself we faced a lot of problems with faulty fire alarms, ceilings falling down and being left untreated etc. But the last straw was when we received our deposit back, ...
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Comment on agent fees
Normal Fees.
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Sep 24,2018
Sep 24,2018
0
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Move Sales & Lettings have a superb team! Corinne really impressed us with her knowledge and advice, and Olivia has been very helpful. Based on our chat with Corinne, we asked Move to be our letting partner and found Ben Sawers has been very helpful indeed....
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Sep 24,2018
Sep 24,2018
0
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I sold my Mother's property through Move. George advised me that to maximise the price I should get planning permission for changes to the layout. He advised throughout the process and the end result was a much higher sale price than we could have imagined. ...
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Comment on agent fees
Good
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Aug 30,2018
Aug 30,2018
2
people found
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this helpful
A friend and I rented a property from Move in October 2017. The process was fairly smooth in the beginning, but everything went downhill throughout the tenancy.
The property was advertised as having 'parking available', but it turned out you needed to request a permit from ...
read full review
read full review
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Mar 30, 2019
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They tried taking £935 off my £945 for cleaning and redecorating when I could have probably filled in the damaged archatrive (because of the old heavy door having to be slammed shut) for £20. Absolute Con. As I’m only 22, taking £935 is disgusting. Since they have minimised it down to £605 off my deposit. Absolute joke. ...
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Last updated at 3:54 PM 20/06/2022 by George Tatham-Losh
